24/7 Student Support Service
Our 24/7 Student Support Service is a free professional telephone & message support service, providing in-the-moment emotional and psychological support for students, any time of day or night.
The service allows you to speak directly with a counsellor or psychotherapist, who can support you with issues such as:
- Mental health and wellbeing
- Anxiety & stress
- Low mood & depression
- Student-life balance
- Grief & bereavement
- Personal identity
- LGBTQ+
- Relationship & family
- Addiction
- Financial worries
You can access the service by calling or messaging:
In the UK
- UK Freephone: 0800 031 8227
- WhatsApp: Text ‘Hi’ to 07418 360 780
Outside of the UK
- WhatsApp: Text +44 7418 360 780
Freephone numbers are available for:
- Ireland: 1800 903 542
- Germany: +49 800 082 6970
- Italy: 800 909 788
- France: 0805 223 192
- Other countries: 0035315180277
You can also find out more about guidance and support available through the RGU Student Support App.
RGU Student Support App: Spectrum.Life
Register & Download
You can use the website or an app, register using your RGU email address and organisation code ‘RGU’:
Download the Spectrum.Life app on the Google Play Store or the App Store, or access it through the website:
Further Support
Counselling & Wellbeing
The University’s Counselling and Wellbeing service provides in-person and online wellbeing and counselling appointments.
Contact the team and find out more:
Inclusion Centre
The dedicated team at the Inclusion Centre are on hand to provide you with information and advice to support you through your time at RGU, including supporting those with dyslexia, sensory and mobility impairments, mental health difficulties, medical conditions, autism spectrum disorders and temporary impairments, such as broken limbs.
Urgent or Emergency Support
If you require urgent support for physical or mental health please contact NHS by calling 111.
If it is an emergency or if you believe that you or someone else is at immediate risk of harm, please contact 999 immediately.
For other non-academic queries, contact the team or find out more: