Student Help Point

Support & Advice Services 

Student Help Point

From travel to tuition fees, accommodation to application forms and finance to free time, the Student Help Point can help whether you are on campus or online.

We are your first point of call for any non-academic query. From housing to health, from student letters to student life, whatever your question, we will help you find the answer.

Opening Hours

In person

Front desk in Ishbel Gordon Building (floor 3)

Currently operating extended enrolment period opening hours:

  • Monday to Friday 9:00 - 16:30 until 30 September
From October we revert to our normal in person desk term time hours:
  • Monday, Wednesday and Friday 9:00 - 16:30
  • Tuesday and Thursday 11:00 - 15:00


(works best with Google Chrome)  

  • Monday to Friday, 15:00 - 16:00

Student status letters can be requested online at Ask RGU or by emailing the Student Help Point.

For all questions and issues, you can also log a query online at Ask RGU.

Contact Details

You can also connect with us on Social Media:

Full details can be found at Student Help Point pages (internal only)


The Student Help Point is located on Level 3 of the Ishbel Gordon Building.


Student Help Guide

Download the Student Help Guide to find out about services available at the Student Help Point.

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