We are your first point of call for any non-academic query. From housing to health, from student letters to student life, whatever your question, we will help you find the answer.
Opening Hours
Monday to Friday
- 9:00 - 17:00: Email and ASKRGU queries
- 11:00 - 15:00: Front desk in Ishbel Gordon Building (floor 3) - Join the virtual queue if you are visiting in person
- 15:00 - 16:30: Online chat at whereby.com/RGUHelpPoint (works best with Google Chrome)
You do not need to come to the physical desk for your student card as these can be posted to you. Student status letters can be requested online at Ask RGU or by emailing the Student Help Point.
Contact Details
- Live chat - Monday to Friday 15:00 to 16:30 at Whereby live chat
Full details at Student Help Point pages (internal only) - Contact us via ASKRGU
- Email: studenthelppoint@rgu.ac.uk
You can also connect with us on Social Media:
Full details can be found at Student Help Point pages (internal only)
Visiting the Student Help Point in person
If you would like to see us in person, please join the virtual queue when you are on campus, within at least five minutes' walking distance, and between our desk opening hours of Monday to Friday 11:00 to 15:00.
If you join the queue from your phone/device, you can check our Now Serving screen for your name to appear when your turn:
No phone or other device? No problem! You can join the queue from a self-check in tablet on Level 4 (reception level) of the Ishbel Gordon Building. There also are plasma screens on Level 3 showing who is being served next.
Location
The Student Help Point is located on Level 3 of the Ishbel Gordon Building.
