We are your first point of call for any non-academic query. From housing to health, from student letters to student life, whatever your question, we will help you find the answer.
Opening Hours
In person
You can visit us in person at the front desk in the Ishbel Gordon Building (floor 3).
Opening hours
Currently operating Summer opening hours:
- Monday - Friday, 11:00-15:00 until the end of July
Student status letters can be requested online at Ask RGU.
Online
For all questions and issues, you can also log a query online at Ask RGU.
Student Status Letters
Self-Serve Letters (TSB and HSBC bank letter; address confirmation)
You can generate your own letters as below:
- Log into my MyRGU App and select student letters tab,
- Log in to e-vision using your student ID and password,
- Once signed in to e-vision select Student Life Hub - Self Service Letters on the left hand side of the screen.
For other letters or any issues with the above, please log a question for type of letter on Ask RGU.
Student Status Letters – Service Level Agreement
Student Life Hub aims to produce all student status letters within 2 working days (if received before 15:00); however during our peak enrolment / start of term periods this SLA is extended to 5 days.
Contact Details
- Full details at Student Life Hub pages (internal only)
- Contact us via ASKRGU
You can also connect with us on Social Media:
Full details can be found at Student Life Hub pages (internal only)
Location
The Student Life Hub is located on Level 3 of the Ishbel Gordon Building.
Our map has been produced for printed publications and every effort has been made to make it as digitally accessible as possible. If you need an alternative format, please log a question through AskRGU.