If you would like advice about your accommodation payments or are struggling to pay your accommodation fees, the team have a drop-in session every Tuesday between 12pm and 2pm in Room H332, beside the Student Help Point in the Ishbel Gordon building.
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If you have any other queries , please contact us at email@example.com or use our online chat.
We can arrange flexible payment plans to best suit your requirements. When you accept your accommodation, you can choose one of our standard payment plans:
- Pay the full amount in one instalment before you arrive
- Pay at the start of each semester
- Pay in fixed instalments across the lease period (number of payments varies depending on lease length)
Or you can contact us to arrange a different payment plan if you prefer.
Please contact us if you would like any further information about our payment plans.
Recurring Card Payments
This is our preferred method of payment as payments are automatically taken from your registered credit or debit card. Your card details are entered into our secure system when accepting your accommodation offer on RoomOnline. The system accepts all major credit/debit cards, except Visa Electron and Maestro. Please note that our recurring card payment system is a separate secure system from the rent advance payment system, so you need to enter your details again.
If you subsequently need to update the bank card details you have registered for this service, please complete and return by email the Recurring Card Payments Form (DOC 43KB) form to firstname.lastname@example.org or call Accommodation Finance on +44 (0) 1224 263017.
You can make payment online through RGyoU (Log in and click the My Finance tab, then “Make a payment”). This system accepts all major credit/debit cards but is only available once you have enrolled as a student at RGU.
If you are non-UK student, you may prefer to pay through Global Pay. Global Pay is powered by our partner Western Union Business Solutions and is available in 37 different currencies with no transaction charges and reduced bank fees.
Pay in person
You can also pay in person at the Student Help Point, Level 3 of the Ishbel Gordon building on the campus. Cash, credit and debit cards (except American Express) are accepted.
If you are staying in University accommodation, core contents cover has already been arranged in partnership with Endsleigh. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.
You will be covered through the Robert Gordon University Scheme under policy number HH1080.
Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.
You can find out more from Endsleigh:
- Check your level of cover
- Review key exclusions and limitations
- Check your policy excess
- Learn how to make a claim
- Extend and personalise your cover to protect laptops, phones and other valuables
Robert Gordon University is a Registered Landlord operating under Aberdeen City Council Registration No. 78372/100/05140