Service disruption: global Microsoft outage

Affected systems may include:

• Outlook (emails)
• SharePoint
• Copilot

 Our usual methods of communication may be disrupted or unavailable, so please allow extra time for responses.

Advice for staff and students

While services are affected, staff and students are advised to follow this advice:

• Urgent communications: Use alternative methods to contact colleagues if you need to communicate urgently. Agree an alternative channel with your team where necessary. Microsoft Teams seems to remain unaffected. 
• Urgent external communications: If you need to contact external colleagues or partners about an immediate deadline, use the phone where possible.
• Working with files: If you need to continue working on documents, save them locally to your computer rather than relying on SharePoint. Avoid repeatedly attempting to sync files while services are disrupted.

Stay alert to suspicious messages

Be cautious of unexpected emails or messages claiming to offer Microsoft password resets or fixes to restore services. Do not click suspicious links or share your login details. Only follow guidance from official RGU IT channels.

Further updates

We will share further information on the RGU IT Service Desk Support Portal as soon as it becomes available, including when services have been restored.