Information for Residents

Accommodation

Information for Residents

Leasing details, how to report issues, what to do when things go wrong. Here’s all the information you need during your time in university accommodation.

On this page

Site Information Sheets

Frequently asked questions, and what is provided at each facility.

2025-2026 Session

 
 

Conditions of Lease

The 'Conditions of Lease' for your site is the legal document outlining the contractual agreement between a student resident in the accommodation and the University.

Find out more general information about payment schedules and prices:

Costs of Accommodation

Conditions of Lease: Session 2025-2026

 

Conditions of Lease: Session 2024-2025

 

Lease Breach Procedure

 
 

Forms and Documents to Download

Placements

 
 

Accommodation Transfers

 
 

Maintenance Repairs

 
 

Leaving Accommodation

 

Residents who are leaving RGU accommodation and have been asked by their future landlord to provide an accommodation reference can request one from Accommodation Services. To request a landlord reference, please go to your accommodation portal and follow the link to ‘Landlord Reference Request’.

Insurance

RGU has partnered with Howden for Students (formerly known as Endsleigh Insurance) to provide our residents with personal contents insurance. Howden for Students is the UK’s No.1 student insurance provider and gives you access to lots of useful products and information to help you through your time at university.
Residents need to download the ‘Howden for Students’ App to access all of the services:
  • Submit a Claim - quick access to online claims portal,
  • Wellbeing - access to free 24/7 confidential wellbeing support with qualified counsellors,
  • Protect and save - discounts on student friendly insurance, plus access to a trade-in portal to get cash for your old devices,
  • Student life - top tips to make the most of your time at university,
  • Prospects - find out more about graduate, postgraduate study, work experience, internship opportunities and careers.
Download on the Apple App Store
Download on the App on Google Play
Register for Howden and check your cover

Report an Issue

No hot water? Problems with your shower? Light bulb blown? Something broken? Report to us.

Details of where to report maintenance and repairs issues.

Crathie Student Village

Monday - Friday: 8am - 6pm +44 (0) 1224 263995

Garthdee Towers

Monday - Friday: 7am - 7pm

+44 (0) 1224 263995 (at Garthdee House Annexe)
Saturday: 9am - 6.30pm, Sunday 9am - 3.30pm
+44 (0) 1224 262288 (at Sir Ian Wood Building)

Ramsay

Monday - Friday: 9am - 5pm +44 (0) 1224 262130

Woolmanhill

Monday - Friday: 7.30am - 9.30pm
Saturday/Sunday: 8am - 7pm +44 (0) 1224 263091

Out of hours

Locked yourself out, noisy neighbours? Worried about a flatmate? Not seeing eye to eye with flatmates on cleanliness or how often they have guests over? Feeling bullied or isolated in your flat? 

Contact the out-of-hours services at your location

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