Information for Residents


Information for Residents

Leasing details, how to report issues, what to do when things go wrong. Here’s all the information you need during your time in university accommodation.

Site Information Sheets

Frequently asked questions, and what is provided at each facility.

2024-2025 Session

Conditions of Lease

The 'Conditions of Lease' for your site is the legal document outlining the contractual agreement between a student resident in the accommodation and the University.

Find out more general information about payment schedules and prices:

Conditions of Lease: Session 2023-2024

Maintenance Repairs

Leaving Accommodation


Residents who are leaving RGU accommodation and have been asked by their future landlord to provide an accommodation reference can request one from Accommodation Services. To request a landlord reference, please go to your accommodation portal and follow the link to ‘Landlord Reference Request’.



Robert Gordon University is working in partnership with Endsleigh, the UK’s No. 1 student insurance provider, to protect the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

The policy number is: HH1080

Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.

You can find out more from Endsleigh:

  • Check your level of cover
  • Review key exclusions and limitations
  • Check your policy excess
  • Learn how to make a claim
  • Extend and personalise your cover to protect laptops, phones and other valuables

Report an Issue

No hot water? Problems with your shower? Light bulb blown? Something broken? Report to us.

Details of where to report maintenance and repairs issues.

Crathie Student Village

Monday - Friday: 8am - 6pm +44 (0) 1224 263995

Garthdee Towers

Monday - Friday: 7am - 7pm

+44 (0) 1224 263995 (at Garthdee House Annexe)
Saturday: 9am - 6.30pm, Sunday 9am - 3.30pm
+44 (0) 1224 262288 (at Sir Ian Wood Building)



Monday - Friday: 9am - 5pm +44 (0) 1224 262130



Monday - Friday: 7.30am - 9.30pm
Saturday/Sunday: 8am - 7pm +44 (0) 1224 263091


Locked yourself out, noisy neighbours? Worried about a flatmate? Not seeing eye to eye with flatmates on cleanliness or how often they have guests over? Feeling bullied or isolated in your flat? 

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