Site Information Sheets
Frequently asked questions, and what is provided at each facility.
2026-2027 Session
Conditions of Lease
The 'Conditions of Lease' for your site is the legal document outlining the contractual agreement between a student resident in the accommodation and the University.
Find out more general information about payment schedules and prices:
Conditions of Lease 2026/27
Lease Breach Procedure
Forms and Documents to Download
Placements
Accommodation Transfers
Maintenance Repairs
Leaving Accommodation
Residents who are leaving RGU accommodation and have been asked by their future landlord to provide an accommodation reference can request one from Accommodation Services. To request a landlord reference, please go to your accommodation portal and follow the link to ‘Landlord Reference Request’.
Accessing Medical Treatment
Insurance
RGU has partnered with Howden for Students (formerly known as Endsleigh Insurance) to provide our residents with personal contents insurance. Howden for Students is the UK’s No.1 student insurance provider and gives you access to lots of useful products and information to help you through your time at university.
Residents need to download the ‘Howden for Students’ App to access all of the services:
- Submit a Claim - quick access to online claims portal,
- Wellbeing - access to free 24/7 confidential wellbeing support with qualified counsellors,
- Protect and save - discounts on student friendly insurance, plus access to a trade-in portal to get cash for your old devices,
- Student life - top tips to make the most of your time at university,
- Prospects - find out more about graduate, postgraduate study, work experience, internship opportunities and careers.
TV Licensing
Please refer to the TV Licensing website for more information:
Report an Issue
If you have any maintenance issues in your flat it is important you let us know as soon as possible. It’s easy to do, just contact the relevant site office or email accommodation@rgu.ac.uk.
Crathie Student Village
Monday - Friday: 8am - 6pm +44 (0) 1224 263995
Garthdee Towers
Email : accommodation@rgu.ac.uk
Monday - Friday: 7am - 7pm
+44 (0) 1224 263995 (at Garthdee House Annexe
Saturday: 9am - 6.30pm, Sunday 9am - 3.30pm
+44 (0) 1224 262288 (at Sir Ian Wood Building)
Ramsay
Email : accommodation@rgu.ac.uk
Monday - Friday: 9am - 5pm +44 (0) 1224 262130
Woolmanhill
Monday - Friday: 7.30am - 9.30pm
Saturday/Sunday: 8am - 7pm +44 (0) 1224 263091
Out of hours
If you need help outside of office hours there is always someone to assist. It may be that you have locked yourself out or you have concerns about another resident.