Wireless Access

IT Helpdesk

Wireless Access

Wifi is available across the university. University staff and students should use the secure and constantly free “eduroam” wireless service with The Cloud available for non-eduroam users.
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Staff and students

Staff and students who wish to connect to wifi on our Garthdee Campus can do so by using the eduroam service.

Setting up a connection to eduroam is easy:

New students and staff: please ensure that you have reset your initial password 


Once set up, your device should automatically connect to eduroam whenever it is in range at any participating institutions in the UK or worldwide


Visiting Eduroam users

Our services are accessible via eduroam.

If you are visiting RGU from an institution that participates in the eduroam scheme, you can connect to the “eduroam” SSID however you are required to configure your device in advance while at your home institution. While connected to RGU’s eduroam service you should use the credentials supplied by your home institution.


Guest access (non-eduroam users)

For external visitors without eduroam The Cloud wifi service is available across Garthdee and the city centre.

  1. Select ‘The Cloud’ from the available network list 
  2. Open your internet browser – The Cloud landing page will appear.  If it is your first time using The Cloud wifi network, follow the simple one-time registration process OR log in.

If you experience problems getting online with The Cloud while on the RGU Campus, visit www.thecloud.net/support

The Cloud offers free internet access for 3 hours total per day per device on the RGU Campus (except where special access may be arranged for Events – check with your Event coordinator).

University staff and students should use the secure and constantly free eduroam wireless service instead.

Guests requiring longer wifi access than the 3 hours that The Cloud provides, should speak to their RGU host who can arrange a wifi token via the RGU Events Manager.


Wifi in student accommodation

Wifi is available in student accommodation at Woolmanhill, Crathie Student Village and Garthdee flats, provided by Robert Gordon University. 

Full details are available in your flat.

For additional support, including printing, email, policies, please see our Helpdesk pages on RGyoU or contact the IT Helpdesk

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