Manage your own password - Set Password Hints

Then you won't need to contact the Help Desk about a forgotten password.

Log in to the Password Management Tool, click on 'Setup Hints' and set your answers to 6 questions. 

Once you've set your answers and should you forget your password, you can go to the Password Management Tool  anytime, click on 'Forgotten Password'  and answer your questions to set a new password – no need to contact the IT Helpdesk!

New Staff and Students

New students and staff are issued a unique username and a temporary password.  To set a new secure password you should first log into a campus desktop or if on your own device or off the RGU campus you need to visit the RGU Password Management Tool first -

  1. Find Your Account
    • Students type in your 7-digit matriculation number
    • Staff usernames are 6 digits
    • Type the characters you see on the screen to proceed
  2. Change your password selecting 'Manage My Passwords' and following the prompts
    • Passwords must meet the RGU Password Guidelines
  3. Finally select 'My Questions and Answers Profile' and setup your security questions. Then you can manage your own password during your time at RGU without needing to contact IT for help, including forgotten passwords.

Changing your password

You can change your RGU password at any time using the Password Management tool.

You will need to know your existing password.  

IT Password Screen

If you have forgotten your password or experience any problems with the Password Management tool please contact the IT Helpdesk via the ITS Help online form.

Password Guidelines 

RGU passwords must meet the following criteria:

  • Must not be your last password or your password before that
  • Must not contain a blank space
  • Must not contain 3 or more repeating characters
  • Must contain between 8 and 20 characters
  • Must contain THREE of the following four criteria:
    • Contains upper case characters (e.g. A-Z)
    • Contains lower case characters (e.g. a-z)
    • Contains numerals (e.g. 1-10)
    • Non-alphanumeric characters (e.g. @ # $ % < > )
  • Does not use dictionary words, your name, personal information, cities, football teams, etc. 

If you are unable to change your password via the Password Management Tool then please contact the IT Helpdesk for support via the ITS Help online form.


  • Never disclose your password to ANYONE.
  • Never share passwords.
  • Don't use the "Remember Password" feature of applications (e.g., Web browsers, E-mail reader, etc).
  • Don't write passwords down and leave them unsecured anywhere.
  • If you suspect that your RGU account or password has been compromised then you must report this to the IT Helpdesk

If you experience any problems with the Password Management tool please contact the IT Helpdesk via our ITS Help online form.

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Account & Password

ITS Password Advice

Important Information regarding your IT Account