Community Pharmacy Scotland: investigating value as perceived and experienced by service users

Community Pharmacy Scotland: investigating value as perceived and experienced by service users
The Minor Ailments Scheme (MAS) is the focus of a mixed methods design to research the value of MAS as perceived and experienced by service users.
Funding Body
Award Value
Start Date
End Date
Duration
Funding Body
Community Pharmacy Scotland
Award Value
£50,000
Start Date
1 January 2018
End Date
31 December 2018
Duration
1 year

All community pharmacies in Scotland will be invited to participate by distributing study packs to all service users accessing MAS over a specified 2-week period. The pack will contain a study invitation, participant information leaflet and questionnaire. Items in the questionnaire will collect data on perceived quality of the consultation, perceptions of effectiveness of the treatment and advice given, GP or other healthcare professional visits potentially avoided and overall experience.

Questionnaire respondents will have the opportunity of participating in a semi-structured telephone interview to provide rich data and add explanations to the quantitative results. Around 20 service users from across Scotland will also be interviewed.