Community Pharmacy Scotland: investigating value as perceived and experienced by service users

All community pharmacies in Scotland will be invited to participate by distributing study packs to all service users accessing MAS over a specified 2-week period. The pack will contain a study invitation, participant information leaflet and questionnaire. Items in the questionnaire will collect data on perceived quality of the consultation, perceptions of effectiveness of the treatment and advice given, GP or other healthcare professional visits potentially avoided and overall experience.

Questionnaire respondents will have the opportunity of participating in a semi-structured telephone interview to provide rich data and add explanations to the quantitative results. Around 20 service users from across Scotland will also be interviewed.