COVID-19: advice for staff and students

Staff Advice

Advice for staff working from home.
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Home Working

Are there any plans to allow staff who can to work from home?

We have implemented home working from Wednesday 18 March for the majority of staff for the foreseeable future.

In addition, we have taken the decision to close the campus buildings to students from 5pm on Friday 20 March. Staff and students can continue to access the buildings where necessary for the remainder of the week to collect equipment and work/study material to ensure a smooth transition. Those on campus during this period should follow the guidance on social distancing.

Is there any IT guidance to help staff with home working?

A range of guidance is available to support staff in home working, including accessing outlook, desktop, voicemails and using video conferencing.

The IT Helpdesk is continuing to operate and can be contacted on or 01224 262777.

What are the HR arrangements for working from home?

In light of the current climate, the university has made temporary changes to its policies, procedures and practices in relation to flexible working, dependents leave, absence, sick pay and annual leave.

Is there information governance guidance for home working?

Data protection and freedom of information legislation still applies when working from home even when using personally owned equipment. Staff should familiarise themselves with the guidance to ensure data is kept secure and ensure that the university remains compliant with data protection and freedom of information legislation.

Will I be able to access my office?

As of 5pm today university teaching and office buildings on the Garthdee Campus will close to all staff and students until further notice. Access will be restricted to the Sir Ian Wood building for business-critical activities and subject to approval by the relevant University Management Group

What will happen to my mail?

Royal Mail and courier deliveries will continue to be received at SIWB and will be sorted into schools/departments as required. The delivered items will then be placed on individual tables within room N309 for checking by a designated staff from each school or department at mutually agreed designated times.

What will happen to enquiries received by the RGU switchboard?

An unstaffed switchboard will be in operation with a pre-recorded message asking callers to email who will direct your enquiry to the appropriate individual, department or school.

This mailbox will be monitored remotely by the Estates team who will direct emails received to the appropriate individuals, schools  and departments.

What mental health and well being resources are available to staff?

Lifeworks is a comprehensive wellbeing platform which can help staff access a library of information, videos and resources to help look after your mental health and well-being during this period. There is also a dedicated COVID-19 Lifeworks area which is being updated daily which has a wealth of useful information including articles, blogs and videos.

Everyone needs a unique code to sign up for Lifeworks for the first time. If you need a reminder of your code or you are a new employee waiting for your code, please email

University Business Travel

I am due to visit an affected area for study/business travel e.g. conference or course, what should I do?

In light of the rapidly changing COVID-19 situation and to manage the risk, the university will not approve any business travel out-with the UK until further notice, unless under exceptional circumstances.

Any justification for travel outside of the UK will need to be approved by the Executive on a case by case basis.

Employee Absence

As a staff member, will I still get paid if self-isolating?

If you are self-isolating as a result of being symptomatic or you have been instructed to do so by a medical professional you will be paid in full, regardless of your length of service.

If I have to take time off under the terms of the Dependants Leave Policy can my manager ask me to undertake work from home?

In light of the recent announcement regarding nursery and school closures, we understand that making alternative care arrangements will not always be possible in the current climate.

The university would therefore continue to pay staff who could not attend work for the duration of the school / nursery closure. Staff who can work from home will be expected to do so, with an acceptance on the university’s part that there will be a degree of childcare commitments and responsibilities intertwined with work undertaken.

These are unique circumstances and not ideal; we appreciate flexibility from staff to help the university function as close to normal as possible.

It may be the case that work can be done in the evening or spread out over a longer period so it’s important that you communicate regularly with your line manager to manage expectations and agree on a work plan.

Course Changes

How do I make interim changes to my course or module in light of COVID-19?

Complete the proforma and submit it to the relevant Academic Quality Officer via

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