COVID-19: Library

Library Services

How our Coronavirus arrangements has affected services and support offered by the RGU Library.
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Will students be able to access the Library?

The Library and Learning Centre are currently closed, along with the rest of RGU, to all staff and students. There will be no access to the hardcopy book stock or on-campus study spaces in either the Library or the Learning Centre whilst RGU is closed.

However, Library services continue to be available. Library staff are working from home to ensure that the majority of our services stay operational. Any updates to Library Services will be posted on Twitter, Facebook and the Library Matters blog.

The main point of contact for any Library services is the Library website:

Library staff will be continuing to monitor enquires remotely. Students and staff can contact the Library by email, Twitter and Facebook. Contact details can be found at the bottom of the Library webpage.


What will happen to the books I currently have on-loan?

Any items currently on loan have been extended until 3 May and we will review the date at that time. The Holds system has been suspended for the moment so no items will be subject to recall until the Library reopens. Any items that were recalled or became overdue prior to the closure will not accumulate additional charges whilst the Library is closed. You may still receive emails from the Library as this is an automated process and we cannot disable them. However, please retain any items you have on loan, even if overdue, and return them when the Library reopens.

For any students who would like to return their Library items prior to leaving Aberdeen, two drop-off points have been set up at the Crathie Student Village and the Woolmanhill Flats. The ResLife team at the residences will accept Library returns between 9am-3pm Monday to Friday. Students should call the number on the door and advise the team that they have Library items. Please ensure that social distancing is maintained whilst dropping-off items. The ResLife team will store the items until the Library reopens, so they will not appear as returned on Library accounts until that time. The ResLife team will not be able to answer any questions about Library items or services. Please contact the Library by email with any enquiries.

Students should be aware that the drop-off scheme may need to be discontinued at short notice due to the evolving Covid-19 situation.


What kind of support is available through Library Services?

Please contact the team if you need help with referencing, literature searching, using databases or using Refworks. Contact details for the support team can be found on the workshops page:

Guides to using databases, Refworks and templates for referencing can also be found.

Library Search and databases will continue to work as normal. These services provide access to millions of e-books, journal articles, reports and more. Most of our online resources can be accessed remotely and require only your normal RGU username and password. Please note that some RGU Library databases will need separate log-in details. Contact the Library Service team by email if you require these details.


How will Inter-Library Loan (ILL) services work?

We will continue to try to obtain online articles and chapters via ILL. Please apply for items in the usual way by selecting the Inter-Library Loan request button in Library Search. The ILL service will be restricted to items that we can obtain in PDF form only, and we will be unable to supply any hardcopy books or journals. Please note that there will be delays to the usual timescales for this service as staff at many libraries across the UK are working remotely. There may also be some items that we are unable to obtain.


How can I access items on my Reading List?

We are aware that some Reading List items are available as print books only. We are investigating how we can make more items available online and will work with Schools to try to ensure that students can access as much of their reading material as possible. We must advise though that it may not be possible to obtain some items.


I am an online learner who accesses the Library via postal loans. What will happen to this service?

We will be unable to provide any postal loans whilst the library is closed. We are aware that this may disadvantage online learners. Please get in touch with your lecturer to ask for alternatives, or get in touch with the Library Support team who may be able to offer advice too – library.support@rgu.ac.uk

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