COVID-19: advice for staff and students

Current Student Advice

Advice for current RGU students on temporary arrangements for teaching, learning, assessment and placements
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Teaching and Assessment

What does the suspension of face-to-face teaching mean?

The university has suspended all timetabled activity for undergraduate and taught postgraduate teaching activities across our campus. This means that all face to face teaching activity - including but not limited to; lectures, tutorials, laboratory classes, seminars and computer lab sessions have been suspended. 

From Monday 23 March 2020 the university has implemented revised delivery of all courses. We recognise that this is a significant change but the university has planned this change so as to ensure that student interests are protected, and that the student journey continues so as to enable award and/ or progression. In designing the transition, the university is seeking to ensure that the impact on students is as limited as possible.

Details of teaching arrangements are available on CampusMoodle to ensure you can complete your studies and graduate or progress to the subsequent stages of your course.

How will my course be delivered online?

All course materials for teaching and assessment will be delivered to students via Campus Moodle, the university’s virtual learning environment. The university has a wide range of subjects so specific alternative teaching and assessment arrangements will vary from school to school. Course specific guidance and instructions on the alternative arrangements is available on Moodle.

I am currently working on my dissertation / thesis, how will I be supported?

All online facilities including online journals etc are still available. You can engage with your supervisor using online means, they will still answer emails, review drafts etc.

What are my alternative assessment arrangements?

In ensuring the proper assessment of the learning journey, there will be some changes made to how some of your modules are to be assessed. 

The changes are necessary to replace assessments where large numbers of students would gather on campus. The university has ensured that alternative assessments meet the requirements of the relevant Professional / Statutory/ Regulatory Body that recognises or accredits your course of study. You will not be disadvantaged and the university will ensure that award and progression decisions are made. Assessment boards will be held in weeks commencing 15 June and 22 June.

The university has a wide range of subjects so specific assessment and exam arrangements will vary from school to school. All examinations will be scheduled in weeks commencing 18 and 25 May, unless a school has decided to retain the original assessment date. Course specific guidance and instructions on the alternative assessment arrangements are available on Moodle.

What will happen if I am unable to prepare for or sit my exams/assessments/placements due to self-isolation/ COVID-19?

If your study is impacted due to self-isolation or the need to defer placement or study abroad activity, the university will ensure that you are not disadvantaged.

Any student who has had their study impacted due to self-isolation/ illness relating to COVID-19, should complete the COVID-19 Deferral form.

These forms should be completed and submitted through your RGU email account to your School at the designated email address. 

How do I contact my lecturer or tutor to ask questions?

Students will be contacted directly by their school with guidance and instructions on the alternative teaching and assessment arrangements. Any students with particular concerns can, of course continue to contact their teaching and support staff by email.

How do I access personal tutor support as the university is closed?

You should continue to communicate with your personal tutor via email.

I am currently off programme on a temporary suspension of studies and due to return soon. Who do I go to as the University is closed?

You should continue to communicate with your School via email as per normal process. Your School will contact you and keep you up to date with your plans for returning to the course.


Support

Are campus buildings closed?

All of the campus buildings are closed to students for the foreseeable future. 

Are student support services open?

Students can continue to access the university’s student support and advice services online and through email.

Information on the wide range of support services are available:

How do I access services provided by The Inclusion Centre?  

We are currently operating our usual working hours of 9am - 5pm Monday to Friday, and are continuing to offer Inclusion Centre support remotely via telephone, Skype Call or email, to make an appointment contact us on inclusion@rgu.ac.uk or 01224 262103. 

I am dyslexic, can I still use TextHELP off campus?

You can now access Read&Write remotely during this period of campus closure, until the end of the academic year.

Watch a video demonstrating how to can access Read&Write:


Access Code for Temporary Use: HU7WYPM2UJ

Support articles, videos, webinars and other resources are available:


Finance

My income has reduced and I am in financial difficulty, is there any assistance I can apply for?

If you are in extreme financial difficulty, depending on your circumstances, there may be loans or grants available. If you are unsure which option is best for you or have any queries please contact studentfinance@rgu.ac.uk who will be able to assist.

International/EU Students

Emergency Loans

If you are having delays in funds coming through you can apply for an interest free Emergency Loan which can be repaid once you receive your funds. Repayment can be made over a period of time if necessary. If you require this short-term loan you should email studentfinance@rgu.ac.uk giving details of why you require the loan, how much you wish to borrow and when you can make repayment. You should also let us have your UK bank details – name of bank, sort code and account number.


International Fund

Some students may require access to funds they do not have to repay. Such students can apply for consideration for a grant from the International Fund. If you wish to make application you should complete the application form and email it along with all supporting documentation to studentfinance@rgu.ac.uk. Funds are limited therefore we can only consider support with essential costs such as food and rent.

Scottish/UK Students

Emergency Loans

If you require a short-term interest free loan you should email studentfinance@rgu.ac.uk giving details of why you require the loan, how much you wish to borrow and when you can make repayment. Repayment can be made over a period of time if necessary. You should also let us have your bank details – name of bank, sort code and account number.


Discretionary Fund

Some students may require access to funds they do not have to repay. Such students can apply for consideration for a grant from the Discretionary Fund. Find out more and download the application form:


Completed forms along with all supporting documentation should be emailed to studentfinance@rgu.ac.uk. Funds are limited therefore we can only consider support with essential costs such as food and rent.


Student Accommodation

I stay in student accommodation. Will my halls of residence remain open?

The university halls of residence remain open.  You can continue to stay in that accommodation and use Wi-Fi to access online resources and study material. The university’s Reslife Team will continue to provide support to students in halls of residence.

We understand that you may experience feelings of isolation during this period and encourage you to use virtual communication tools such as Skype or WhatsApp to stay connected with friends and family.

I am not in university accommodation, I am concerned that I need to self-isolate, can the university help me?

The university’s Reslife Team will provide support to students not in university accommodation.  For other help and advice, please contact the studenthelppoint@rgu.ac.uk


Student Absence

As a student, what should I do if I am not able to study or remain on placement because I am sick?

If you are unable to study or attend placement because you are sick please inform your school on the first day of your absence.  Your school will have a normal protocol for absence, please follow that.  In addition, a COVID-19 absence form should be completed and submitted through your RGU email account to your School at the designated email address.

If you are on placement and your enquiry is regarding your return from outside the UK due to the COVID-19, including support regarding insurance, reimbursement, accommodation, or how your studies are affected, please contact placement@rgu.ac.uk


Student Placements, International Students, RGU SPORT and Library

Information regarding student placements, student nurses and midwives, international students, Library Services and RGU Sport is now available on dedicated pages:


Summer Graduation 2020

Will the COVID-19 emergency affect graduations?

We are regrettably postponing our graduation ceremonies this summer in light of the COVID-19 emergency. This is not a decision we have taken lightly. The safety of our students, their families and the wider university community must be our priority.

Can I receive a certificate by post as proof of qualification?

Yes, following the assessment boards all eligible students will receive their Degree Certificates by post. A modified graduation registration process will be initiated towards the end of April to make sure we have the correct postal address details for you – more details regarding the process will be sent to you soon.

Will there be a ceremony at a later date?

We are looking at the possibility of providing alternative arrangements to enable you to attend an event at a future point if you wish to mark your graduation in person. We will be in touch with regards to this when we are in a position to do so.

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