Important information regarding your IT account.

Your student number/matriculation number is also your RGU logon ID or Username

New students are sent a logon ID and a temporary password when a place at the University is confirmed. The letter or email invites you to login to Your Gateway (http://www.rgu.ac.uk/yourgateway) to access information needed for starting your course.

Please note that this password is temporary and the first time you login to Your Gateway or other RGU service then you are required to change it. A window should appear prompting you to do this. Please follow the Password Guidelines below.

If you do not change your password and continue to use the temporary password issued to you then you will only have a handful of successful logons with that password and then you will be locked out.

Your logon ID and password gives you access to RGU services such as:

  • Your Gateway
  • CampusMoodle
  • Student email
  • Lab PCs around Campus
  • RGU Wireless
  • Student printing kiosks

Changing your password - password management

If you find that you're not prompted to change your password when first logging in, then you can go to the main Password Management tool to set a new password (https://password.rgu.ac.uk/pwm/index.jsp). Please follow the Password Guidelines below when using this service. 

Password Guidelines 

When creating a password use the following criteria:

  • Contains upper and lower case characters (e.g. a-z, A-Z)
  • Contains digits and punctuation characters as well as letters, but do not use a space, a vertical bar | or a colon : (These characters can cause you problems with accessing certain systems including the Your Gateway)
  • It is at least 6 alphanumeric characters long but no longer than 12
  • It is not based on personal information, names of family, etc.
  • It does not resemble a word that you have set in Outlook Live under the forgotten password options.

Important:

  • Never disclose your password to ANYONE.
  • Never talk about a password in front of others.
  • Never share passwords.
  • Don't use the "Remember Password" feature of applications (e.g., Web browsers, E-mail reader, etc).
  • Don't write passwords down and leave them unsecured anywhere in your office.

If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.

Set Password Hints - so you won't need to contact the Help Desk about a forgotten password

Should you ever forget your password, you can set a new password by first answering 4 questions known only to you. You must first go in and set your answers to 6 questions. Log in to the Password Management Tool and click on ‘Setup Hints' under ‘User Functions'

Once you've set your answers and you've forgotten your password, you can go to the Password Management Tool and click on ‘Forgotten Password' to then answer the questions that you set and set a new password.

Logging into Student Email.

Student email is provided by Microsoft Outlook Live. Your login ID for the OutlookLive email service is your matriculation number followed by @rgu.ac.uk - for example - 1234567@rgu.ac.uk
Student email is available here.