Administration and Professional Departments
Details of the Administration and Professional departments within the University can be found below.
The Department is one of a number of functional management areas which support the University's academic provision.
The work of the Academic Affairs Department is wide-ranging and its aim is to co-ordinate and provide high level administrative support for the University's academic activities, particularly in the following areas.
The Department is responsible for maintaining accurate course information, currently in the form of Definitive Course Documents (DCDs) and Definitive Programme Documents (DPDs). The Department also administers the University's Module Database, and is a source of advice on the Scottish Credit and Qualifications Framework (SCQF).
Assessment Policies, Procedures and Guidelines
Assessment policies, procedures and guidelines are available through the Academic Affairs Department and the Department for the Enhancement of Learning, Teaching and Assessment (DELTA).
Research Degrees Support
The Research Degrees Office of the Academic Affairs Department is responsible for the development, implementation and operation of quality assurance procedures and regulations for the University's Research Degrees. It also services the University's Research Degrees Committee and provides support and guidance to research students.
Alumni and Development
Robert Gordon University has a worldwide network of over 40,000 alumni. From Aberdeen to Kuala Lumpur, and from London or Beijing, all the alumni are linked together through the RGU Alumni Association.
The Alumni Relations Office aims to build mutually beneficial relationships between Robert Gordon University and its alumni. In doing this, the Alumni Relations Office provides a great deal of support to its graduates. Support is provided through the management of the alumni database, production and distribution of the alumni magazine, assistance for alumni groups at home and overseas and the ongoing development of services and benefits offered to alumni. It is our aim that alumni will begin to act as ambassadors for the University.
Alumni enquiries should be directed to:
Alumni & Development Office
Tel: 01224 262032
Fax: 01224 262038
The role of the Development Office is to maximise external income to the University through a programme of fundraising and development activities. Responsibilities include:
- Developing and composing fundraising proposals to individuals, Corporations, Trusts and Foundations
- Providing advice and support to schools, departments and academics on development and fundraising issues
- Conducting an ongoing programme of prospect research to identify and match potential sources of funding and sponsorship to RGU projects
Development enquiries should be directed to:
Kay Shelby James
Alumni & Development Office
Tel: 01224 262033
Fax: 01224 262038
Business Development Services
The role of Business Development Services is to:
- identify and qualify prospects and opportunities
- understand market drivers
- support Academic and other teams in developing prospects
- convert opportunities to sales
The Estates & Property Services Department provides a high quality maintenance and management service for all University premises and grounds.
The Department works closely with individuals, Departments and Schools to ensure the University's resources are used to best effect.
The Department has the following aims:
- To deliver the physical resources to meet the strategic objectives of the University
- To give an efficient and effective customer focussed service
- To be an open, approachable, consultative and professional department
- To promote a safe and physically attractive environment for University staff, students and visitors
We are committed to ensure that the Estates and Property Services staff, contractors and consultants it employs are effective in providing the best possible service to the University and its customers.
The University's estates portfolio has undergone major transformation within the last ten years. The development of Aberdeen Business School, Faculty of Health and Social Care, RGU: SPORT, Garthdee Medical Practice and the Treehouse Nursery have brought a new level of service to the local community as well as staff and students of the University.
The next decade promises to be exciting, with the expansion and development of the Garthdee Campus.
The Financial Services Department is responsible for ensuring the ongoing financial sustainability of the University. It processes all the University’s financial transactions; it provides management and statutory financial reporting to all relevant stakeholders; it provides financial advice to colleagues throughout the University and it manages financial risk.
Robert Gordon University
Central Services Building
Tel: +44 (0)1224 262018
Fax: +44 (0)1224 262660
Director of Finance
Tel: +44 (0)1224 262498
Group Financial Controller
Tel: +44 (0)1224 262606
- Financial Statements for year ended 31 July 2012
- Financial Statements for year ended 31 July 2011
- Financial Statements for year ended 31 July 2010
- Financial Statements for year ended 31 July 2009
Investments Held by Robert Gordon University:
Graphics and Printing
'The Gatehouse' provides all Design and Print related functions to academic, administrative and support departments; faculty members; staff-affiliated organisations; student and other commercial enterprise.
These services include:
- digital reproduction of single and colour work
- large format colour output
- banner stands
- offset printing of single to full colour work
- finishing and print brokerage
- photography - see our portfolio at Zenfolio
Tel: 262944 Fax: 262949
Tel: 262945 Fax: 262949
Senior Designer/Studio Manager
Tel: 262942 Fax: 262949
Tel: 262941 Fax: 262949
Robert Gordon University recognises how important it is to develop our staff - ultimately we depend on skilled employees at all levels for our continual growth and innovation.
The University and the HR team have agreed five strategic priorities:
- To ensure we have an appropriate workforce that is financially sustainable through effective workforce planning, resourcing strategies, and the development of appropriate reward mechanisms
- To ensure that individual and organisational effectiveness is optimised through implementing planned change processes, leadership/team development at all levels, and training of our employees to ensure that we develop a workforce that is truly orientated to our priorities
- To ensure that leadership and management practice aligns with the leadership behaviours matrix we have agreed, by taking forward our agreed leadership and management development strategy
- To maintain occupational health and safety governance and management; ensure that the University is legally compliant; has systems appropriate to our environment; ensure the environment we provide is free from unmanaged risks to the health, safety and welfare of our students, staff, visitors and the public
- To maintain industrial and employee relations infrastructure and management arrangements that are appropriate to our environment, and ensure that our relations with our staff and campus trade unions are managed effectively
The IT Services Department at Robert Gordon University is responsible for the development, delivery and support of centrally provided IT systems and services across the Robert Gordon University.
The Department is located in the St Andrews Street building in the centre of Aberdeen. Most of the staff are located in a modern, open plan office area.
Marketing, Communications and Student Recruitment
The aim of the Directorate of Marketing, Communication and Student Recruitment is to help the University achieve its recruitment targets, over the short, medium and long term. The Directorate is made up of the Admissions department, UK Marketing, Communications and the International Office.
Director of Marketing, Communication and Student Recruitment
PA to the Director:
The Admissions Office is responsible for:
- All undergraduate applications (including International made via UCAS)
- All part-time and distance learning postgraduate applications
- UK/EU full-time postgraduate applications
- Advising prospective UK/EU based students on all aspects relating to the University application process, ensuring that all enquiries are dealt with professionally, courteously and accurately
- Advising prospective students on the equivalence of non-UK qualifications
- Promptly issuing course/programme related information to prospective students
- Processing all applications promptly and efficiently, issuing acknowledgement letters to all successful applicants and continuously monitoring application rates
- Organising the University's clearing activity
- Reviewing external guidance/policy
Our communications team provide consultancy on any communications and media relations issue. Internally, the team promote newsworthy events from across the University. Externally, the team coordinate press and media enquiries including requests for subject experts to comment on current national and local news.
The team are also reponsible for the delivery of corporate events.
Press & Media
The Press & Media section of the Communications Office deals with media enquiries and is responsible for raising awareness of university activities including research projects, events, academic developments and human-interest news. These stories are distributed throughout the University (through the monthly newsletter 'Nexus') and the wider community (through the media).
- Tel: 01224 262210
Mobile: 07970 622229
Fax: 01224 262224
The Communications Office is responsible for the co-ordination and administration of all University events, both nationally and internationally, as part of the development of the University's Public Relations strategy. For enquires:
- Barbara Jones: email@example.com
The Communications Office also organises the Summer and Winter graduation ceremonies.
The Education Liaison Team is responsible for visiting schools and colleges, attending recruitment events around the UK/Ireland and inviting prospective students into the University. They are there to advise potential students about course options - as well as the various aspects of student life.
In addition, they liaise closely with teachers, tutors, parents and external organisations to ensure that anyone who wishes to visit the University can benefit from one of our workshops, Visit Afternoons and Open Days.
The role of the International Office is to manage the promotion of the University overseas and to actively recruit international students. This is done by:
- Attending overseas education fairs
- Working with local education representatives in certain countries and
- Helping to identify new opportunities for the University in an increasingly global education environment.
The aim of the Marketing Department is to provide a high quality marketing service to support the strategic development of the University and its individual Faculties and Schools. The team is also responsible for identifying marketing opportunities and implementing plans to generate student recruitment within the undergraduate, postgraduate and distance learning markets.
The Web Team provides web support to all members of staff who have responsibility for maintaining pages on the University web site. For enquiries:
- Katherine Pickles
Senior Web Editor
Directorate of Marketing Communications and Student Recruitment
Tel: 01224 262185
Records Management and Information Governance
The Records Management Department is responsible for providing advice, guidance and training to all areas of the Robert Gordon University, regarding compliance with the Data Protection Act 1998; the Freedom of Information (Scotland) Act 2002; and Best Practice in Information and Records Management.
Further information can be found at:
Alternatively, please contact:
Keith G Fraser
University Records Manager
Records Management Department
St Andrew Street
Tel: 01224 262882
Fax: 01224 262797
Research and Enterprise Services (RES)
RES provides support for all non Scottish Funding Council teaching, research and consultancy services.
We provide the following services for the University:-
- Support to schools, faculties and research institutes in developing proposals for external funding
- Support for the delivery of corporate training and development
- Promotion of opportunities for collaboration in support to Business Development Services
- Facilitation of knowledge exchange and technology transfer including licensing & development of new companies
- Management and external reporting on activities within scope
Services for Students
The University provides the following services to the current students:
- Assessment Results and Transcripts
- Careers Centre
- Care Leaver Support
- Council Tax Exemption
- Counselling Services
- Disability and Dyslexia Service
- Student Help Point
- International Student Advice, Visa and Immigration Service
- Medical Services
- RGU Union
- Replacement Certificates
- Student Finance
- Student Letter Requests
- Treehouse Early Care and Education Centre
- Withdrawals and Suspensions
Strategy and Planning
The Planning Coordinator is responsible for assisting the Vice-Principal and Pro-Vice Chancellor (for Planning and Resources) and members of the Strategic Planning and Resources Group in coordinating and monitoring the overall Strategic Planning Process of the University.
Further information for staff is available on the Strategy and planning internal web pages
Central Services Building
Tel: 01224 262066
Fax: 01224 262608
The Student Administration Department manages a number of services which are important for staff. The links to more information on these can be found below.