The IT Helpdesk offers support for all your university needs.

We support students staff and visitors with everything such as IT accounts, how to connect to the wireless service, accessing and configuring email, print, copy and scan, and the location of IT labs across our campus - and lots more.


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Account & Password

Important Information regarding your IT Account

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Wireless Access

Wifi is available across the university.

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Email

Access your email or find out how to configure your device.

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Print Copy and Scan

Find out about the variety of ways you can print, copy and scan something across campus and from home.

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MyApps

Access many applications including some course software, email, H drive and S drive anywhere, as if you were on campus.

File Storage

File Storage

Information on File Storage and Backup for Staff and Students. (RGyoU)


Contact IT Services

Contact us by email, telephone or get help in person on campus

ITS HelpEmail: ITHelpdesk@rgu.ac.uk

Telephone: +44 (0) 1224 262777

Opening Times:


Semester 1 and 2

  • Monday to Thursday: 8am to 8pm
  • Friday: 8am to 5pm
  • Saturday and Sunday: 11am to 3pm

Get help in person

  • During the daytime (Monday to Friday): In the Georgina Scott Sutherland Learning Centre (ABS Level 3), 10am to 5pm
  • In the evening (Monday to Thursday): In the Library Tower (Level 5), 5pm to 8pm
  • At the weekend (Saturday and Sunday): In the Library Tower (Level 5, 11am to 3pm


Semester 3 and during Summer

  • Monday to Friday: 8am to 5pm

Get help in person

  • By appointment - Call x2777 to arrange


Latest Tweets from the Helpdesk

RGU_ITHelpdesk

DYK you can access MyApps on your own device? Simply install the Citrix Receiver and configure your account! bit.ly/1oDcoHb #RGU

RGU_ITHelpdesk

DYK your @RobertGordonUni H Drive has a 5GB limit for storing data? And that you can access it through MyApps? bit.ly/1L9yzPe #RGU

RGU_ITHelpdesk

Need Help at the weekend? We are in the @RGULibrary 11am - 3pm. Why not call/email/visit us then!? #RGU #heretohelp