Student Services and Support

The support services which help students make the most of life at Robert Gordon University.

Faculties

Schools

Services for Students

Useful Contacts

Some useful contacts to support current students with administrative and welfare issues.

  • Student Finance:

studentfinance@rgu.ac.uk

  • Student Records and Information:

01224 262205

  • Student Welfare:

Margaret McIntosh Tel: 01224 262127
Sharon Waters Tel: 01224 262126

Academic Affairs

The Department is one of a number of functional management areas which support the University's academic provision.

The Department supports current students in the following areas.

Course Information

  • Maintaining accurate course information, currently in the form of Definitive Course Documents (DCDs) and Definitive Programme Documents (DPDs) 
  • Administering the University's Module Database
  • Advising on the Scottish Credit and Qualifications Framework (SCQF)

Assessment Policies, Procedures and Guidelines

The department provides assessment policies, procedures and guidelines.

Research Degrees Support

The Research Degrees Office of the Academic Affairs Department is responsible for

  • Developing, implementing and operating quality assurance procedures and regulations for the University's Research Degrees. 
  • Servicing the University's Research Degrees Committee and supporting and guidance to research students.

Academic Affairs website

Marketing, Communications and Student Recruitment

The aim of the Directorate of Marketing, Communication and Student Recruitment is to help the University achieve its recruitment targets, over the short, medium and long term. The Directorate is made up of the Admissions department, UK Marketing, Communications and the International Office.

Director of Marketing, Communication and Student Recruitment

PA to the Director:

Admissions

The Admissions Office is responsible for:

  • All undergraduate applications (including International made via UCAS)
  • All part-time and distance learning postgraduate applications
  • UK/EU full-time postgraduate applications
  • Advising prospective UK/EU based students on all aspects relating to the University application process, ensuring that all enquiries are dealt with professionally, courteously and accurately
  • Advising prospective students on the equivalence of non-UK qualifications
  • Promptly issuing course/programme related information to prospective students
  • Processing all applications promptly and efficiently, issuing acknowledgement letters to all successful applicants and continuously monitoring application rates
  • Organising the University's clearing activity
  • Reviewing external guidance/policy

Marketing

The aim of the Marketing Department is to provide a high quality marketing service to support the strategic development of the University and its individual Faculties and Schools. The team is also responsible for identifying marketing opportunities and implementing plans to generate student recruitment within the undergraduate, postgraduate and distance learning markets.

Contact the relevant member of the The Marketing Team for information and advice.

Education Liaison 

The Education Liaison Team is responsible for visiting schools and colleges, attending recruitment events around the UK/Ireland and inviting prospective students into the University. They are there to advise potential students about course options - as well as the various aspects of student life.

In addition, they liaise closely with teachers, tutors, parents and external organisations to ensure that anyone who wishes to visit the University can benefit from one of our workshops, Visit Afternoons and Open Days.

International Office

The role of the International Office is to manage the promotion of the University overseas and to actively recruit international students. This is done by:

  • Attending overseas education fairs
  • Working with local education representatives in certain countries and
  • Helping to identify new opportunities for the University in an increasingly global education environment.

Find out more about the services for International Students.

Communications Office

Our communications team provide consultancy on any communications and media relations issue. Internally, the team promote newsworthy events from across the University. Externally, the team coordinate press and media enquiries including requests for subject experts to comment on current national and local news.

The team are also reponsible for the delivery of corporate events.

Press & Media

The Press & Media section of the Communications Office deals with media enquiries and is responsible for raising awareness of university activities including research projects, events, academic developments and human-interest news.  These stories are distributed throughout the University (through the monthly newsletter 'Nexus') and the wider community (through the media). For enquiries please contact:

Events

The Communications Office is responsible for the co-ordination and administration of all University events, both nationally and internationally, as part of the development of the University's Public Relations strategy. For enquires please contact:

Graduation

The Communications Office also organises the Summer and Winter graduation ceremonies.

Web Support

The Web Team provides web support to all members of staff who have responsibility for maintaining pages on the University web site. For enquiries please contact:

  • Katherine Pickles
    Senior Web Editor
    Communications Office

    Tel: 01224 262185
    Email: k.g.pickles@rgu.ac.uk

Alumni and Development

Robert Gordon University has a worldwide network of over 40,000 alumni. From Aberdeen to Kuala Lumpur, and from London or Beijing, all the alumni are linked together through the RGU Alumni Association.

Alumni Relations

The Alumni Relations Office provides a great deal of support to its graduates. Support is provided through:

  • The management of the alumni database
  • Production and distribution of the alumni magazine
  • Assistance for alumni groups at home and overseas
  • The ongoing development of services and benefits offered to alumni

It is our aim that alumni will begin to act as ambassadors for the University.

Alumni enquiries:

Jenny Brown
Alumni & Development Office
Schoolhill
Tel: 01224 262032
Fax: 01224 262038
Email: alumni@rgu.ac.uk

Development Office

Maximises external income to the University through a programme of fundraising and development activities including:

  • Developing and composing fundraising proposals to individuals, Corporations, Trusts and Foundations
  • Providing advice and support to schools, departments and academics on development and fundraising issues
  • Conducting an ongoing programme of prospect research to identify and match potential sources of funding and sponsorship to RGU projects

For further information contact:

Kay Shelby-James
Alumni & Development Office
Schoolhill
Aberdeen
Tel: 01224 262033
Fax: 01224 262038
Email: ext.shelby-james@rgu.ac.uk

 

Department for the Enhancement of Learning, Teaching and Assessment (DELTA)

Department for the Enhancement of Learning, Teaching and Assessment (DELTA) aims to promote the enhancement of learning, teaching and assessment.

This department provides development support in academic practice and educational technology to staff in faculties and schools.

DELTA is currently responsible for: 

DELTA website

Study Support

The Study Skill and Access Unit provides free and confidential support for a range of study skills.

We offer small group and class sessions, or students can book one-to-one tutor appointments, tailored to individual needs.

Find out more at the Study Support web pages

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