Here are the library policies covering fines, debt, copyright, distance learners, our open access repository and complaints.

In addition the SCURL policy for retention of print materials can be found below:

Scottish Collections Policy (SCURL)

Library Charges and Fines

Late Return of Recalled Items

The University Library's policy is that all borrowed materials are subject to recall if they are required by another member. The current user is given a period of time - up to 7 days - to make use of the material before returning it. In order to encourage members to comply and to strengthen the current recalls policy, the Library charges fines for the late return of recalled library material. Please note that these fines apply to all members - students, staff and external borrowers alike.

Members are required to return, on time, Library material that has been recalled. Those who do not will be charged a fine of £1.00 per day for each day or part day overdue, up to a maximum of £15.00. Members who reach the maximum fine will also be sent a bill for the replacement cost of the item or items concerned. The average cost to the Library of purchasing a textbook is currently £30.00. Once billed, even if items are returned, members will have to pay the £15.00 fine.  

Loans 8 Weeks Overdue

Members will be charged the replacement cost of the item or the average cost to the library of purchasing a textbook (currently £30.00). The library will establish the replacement cost of journal parts in consultation with journal suppliers.  

Overdue Academic Reserve Items

Fine of £1.00 per hour for the first hour overdue. £0.50 per hour thereafter, every hour. Maximum of £15.00 per item

Inter-Library Loan Items

If your loan is not returned by the due date you will be fined £4.00 per item.

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Debt Recovery Policy

The Robert Gordon University applies the following policy to students regarding overdue library materials.

If a student becomes aware of any difficulties regarding overdue library material, they must contact the Library on (01224) 263450 immediately to discuss the matter.

Failure to return library material will result in the following:

  • A bill being issued for the replacement cost of the item.
  • Accrued fines on the item being payable.
  • Library and IT accounts being blocked.

If the bills remain outstanding students will not be allowed to enrol for the next year of their course or to graduate at the end of their course.

The University's sanction of withholding conferment of awards to students who are in debt to the University will apply. Although the results themselves will be released by the University in those circumstances, this is not a conferment of an award and any confirmation of these results to the student will bear clear notice "that this is not an official conferment of an award by The Robert Gordon University"

Blocks will not be removed until all charges are paid.

Notices regarding overdue materials will be emailed to the student's University email account. It is the student's responsibility to check his/her Outlook Account for messages.
Legal action will be taken to recover outstanding debt 90 days after a bill is issued.

This Policy covers material in the Academic Reserve Collection, recalled items and all other library materials. The timescale for billing for overdues, and the implementation of other sanctions, varies depending on the nature of the material and the urgency with which it is needed by other users. Further details of these timescales are listed below.

Timetable for raising bills and removing Library and IT access

1. Academic Reserve Material

Time Action Action
Overdue Day 1 Notice sent to user advising that their Library account is blocked due to overdue Academic Reserve item. User is advised that a bill will be raised for the overdue item the following day and that their IT account will be blocked if the item is not returned forthwith. Notice to user's University email account.
Overdue Day 2 A bill is raised and sent to user. Fines accrued for academic reserve items will still be payable. IT access will be blocked. Letter sent to user.
Overdue Day 92 Legal action will be taken to recover the outstanding debt. Letter sent to user.


2. Recalled Material

Time Action Mode of Notice Delivery
Recall Notice Notice sent to user advising that an item they have on loan is required by another user. The item must be returned within 7 days. If the item is not returned the user's Library Account will be blocked. Notice to user's University email account.
Overdue Day 1 Notice sent to user advising that their Library Account is blocked. The timetable for further actions is set out. Notice to user's University email account.
Overdue Day 4 Notice sent to user advising that their Library Account is blocked. The timetable for further actions is set out. Notice to user's University email account.
Overdue Day 7 Notice sent to user advising that a bill will be issued in 8 days and that their IT account will be blocked if the item is not returned. Notice to user's University email account.
Overdue Day 10 Reminder notice that a bill will be issued in 5 days and that their IT account will be blocked if the item is not returned. Notice to user's University email account.
Overdue Day 15 Bill sent to user for the replacement cost of the overdue material. Accrued fines will be payable. User advised that IT and Library accounts are now blocked. Letter sent to user
Overdue Day 105 Legal action will be taken to recover the outstanding debt Letter sent to user


3. All other Library material

If an overdue item is recalled it will then follow the pattern of Recalled Items.

Time Action Mode of Notice Delivery
Prior to overdue Courtesy reminder notice of due date of loan. Notice to user's University email account.
Overdue Day 7 Reminder to user that they have an outstanding loan. The item can be renewed if it is still required. User advised of timetable of further actions Notice to user's University email account.
Overdue Day 21 Reminder to user that they have an outstanding loan. The item can be renewed if it is still required. User advised of timetable of further actions Notice to user's University email account.
Overdue Day 35 Reminder to user that they have an outstanding loan. The item can be renewed if it is still required. User is advised that if the item is not returned in 7 days their Library account will be blocked. User advised of timetable of further actions Notice to user's University email account.
Overdue Day 42 Notice sent to advise that Library account is now blocked. User advised that if the item is not returned in 14 days a bill will be raised for the replacement cost of the item and IT access will be removed. Notice to user's University email account.
Overdue Day 49 Notice sent to advise that a bill will be raised for the overdue item in 7 days and that in addition to the Library account being blocked, IT access will be removed. Notice to user's University email account.
Overdue Day 56 Bill for replacement cost of overdue item issued. IT access blocked Letter to user
Overdue Day 146 Legal action will be taken to recover the outstanding debt Letter to user

 

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Policy on Copyright

Copyright is an automatic right which protects all those who have created an original piece of work. The copyright owner (usually the creator of the work) has the right to control the way in which the work is used, and can prevent others using the work and exploiting it without permission. Copyright within work may be purchased, licensed or assigned.

In the UK, the Copyright, Designs and Patents Act 1988, amended by the Copyright Related Rights Regulations 2003 which were developed to comply with the EU Directive 2001/29/EC, are the pieces of legislation that protect the rights of creators.

All photocopying and scanning of copyright materials must comply with UK legislation, with any licence agreements held by the University or be undertaken with the permission of rights holders.

General Information on Copyright can be found here


Photocopying and Scanning Information

Photocopying and scanning for private non commercial study and research

Photocopying multiple copies for handouts and course packs under the CLA licence

Photocopying and scanning from newspapers

Photocopying and scanning from the internet


 Scanning Information for Staff

Scanning articles, images, diagrams to use in teaching

Scanning under the Copyright Licensing Agency Licence for staff

 


Useful Links

For further information, contact:

Library
Delta
Helen Castle, University Solicitor

     

Repository Policies

The Open Access Institutional Repository at Robert Gordon University

Use Licence

Copyright and Intellectual Property Rights for all items in this repository are retained by the individual authors and / or copyright owners and moral rights are reserved. Some works may have been assigned a ‘Creative Commons’ use licence: where this is the case the individual publications are clearly marked.

Notice & Takedown Procedure

If the administrators of ‘OpenAIR @ RGU’ are notified of a potential breach of copyright, or receive a complaint indicating a violation of publishers’ rules or other relevant concern, the item involved will be removed from the repository as quickly as possible pending further investigation. Where the grounds for complaint are considered proven, the material will be permanently withdrawn from the repository. (N.B. This may take some time if it is necessary for RGU to seek legal advice to resolve the complaint).

Click here to contact us.

Click here to visit OpenAIR

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Services to Distance Learners - Postal Loans

Under this policy eligible students can request items from Library stock to be posted to them.

1. Eligibility

  • All students enrolled on distance learning courses.
  • All students enrolled on programmes of research who are studying at a distance off campus

These research programmes include:

  • Master of Science by Research (MSc by Research)
  • Master of Research (MRes)
  • Master of Philosophy (MPhil)
  • Doctor of Philosophy ( PhD)
  • Doctorate of Business Administration (DBA)
  • Doctorate of Engineering (EngD)
  • Doctorate of Information Science (DInfSc)

2. Borrowing Entitlement

  • Students on Distance Learning courses - 15 loans
  • Research students covered by this policy – 25 loans

3. Requesting books from RGU Library stock

  • Books must be requested through the Postal Loan Request Form which is available on the Library Web site and emailed or mailed to the Library.
  • If the material you have requested is unavailable, Library Staff will place a hold on a copy for you.
  • It will be assumed that any item reserved through My Account on the Library catalogue will be picked up in person from the Library.
  • Books will be mailed to students residing within the UK only
  • Books are sent by recorded delivery so it is important to use a delivery address where a signature can be obtained.
  • Most books can be renewed before the due date provided your library account is not blocked (e.g. if you have overdue books or fines) and that no-one else has placed a recall on them.
  • The books can be renewed either by telephone (01224 263450) or through My Account on the Library catalogue

4. Returning books issued through the Postal Loan Service

  • While on loan books are your responsibility
  • Books must be returned in person, or by mail adequately packaged by the due date
  • If the books are requested by another reader, a recall notice will be issued by email to the student’s University email account.
  • If a book is recalled the date it is due to be returned to the Library will be revised and the book must be returned earlier.
  • Recalled books must be returned by the revised due date.
  • Non return of recalled items will result in fines being levied.
  • The library will pay the outgoing postal charges and the student is responsible for the return postal fees

5. Excluded Categories

The following materials will not be lent through the postal loan service

  • Reference material
  • Academic Reserve
  • Journals
  • Any other materials considered by the Library to be unsuitable for postal loan

6. Requests for material not held in RGU stock (Inter Library Loans)

Under this policy books will not be obtained and sent to students through the Inter Library Loan Service. Books from other libraries may only be collected in person from the Library.

7. Enquiries

Telephone: 01224 263450

Fax: 01224 263460

Email: library@rgu.ac.uk

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Services to Distance Learners - Photocopies

Under this policy eligible students can request photocopies of material in library stock in accordance with copyright law.

1. Eligibility

  • All students enrolled on distance learning courses.
  • All students enrolled on programmes of research who are studying at a distance off campus

These research programmes include:

  • Master of Science by Research (MSc by Research)
  • Master of Research (MRes)
  • Master of Philosophy (MPhil)
  • Doctor of Philosophy ( PhD)
  • Doctorate of Business Administration (DBA)
  • Doctorate of Engineering (EngD)
  • Doctorate of Information Science (DInfSc)

2. Requesting photocopies from RGU Library stock

  • Photocopies of journal articles, chapters of books, conference papers etc which are in Library stock can be supplied in accordance with Copyright Law.
  •  Photocopies will be scanned to your RGU email address or posted if requested.
  •  Photocopies must be requested through the request for photocopy form which is available on the Library Web site and the request submitted with the signed Copyright Declaration form
  •  All students using this service must pre-pay for the service using the online GPAS E Payment System. 
  •  Copies are charged at the University standard rate for photocopies
  •  Once the copies are made the GPAS account will be debited by the necessary amount.

3. Requests for material not held in RGU Library stock (Inter-Library Loans)

  • Photocopies of articles, book chapters can be requested from other libraries and will be sent to the student’s home address.
  •  Requests for photocopies must be made through the web based Inter Library Loan service.  Students wishing to use this service must register for it in the first instance.
  •  All requests for photocopied articles must be accompanied by a Copyright Declaration Form.

4. Enquiries

Telephone: 01224 263450

Fax: 01224 263460

Email: library@rgu.ac.uk

August 2010

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Complaints

 Complaints

In the first instance if you wish to make a complaint about the University Library Service please contact a member of library staff.

If this does not answer your concern, please go to the complaints section on the RGU website:

 

RGU Complaints

 

Art and Heritage Collections Policies

 

 


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