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EResources

Our electronic resources are here to support your course work and research.

Journal articles on a subject can be found by searching our Databases, while specific titles can be found by using the Journals link. 

If you need any help, please contact us or check the Library on Campus Moodle for online guides and tutorials

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Help with accessing our EResources

 

Troubleshooting  e-resource access from home:

• Switch off your pop-up blocker & any in toolbars (eg Google & Yahoo)

• Set your browser to allow cookies.

Troubleshooting for using a PC at work

• If you can alter your own browser settings, try the pop-up blocker & cookie settings as explained for home users. If not, contact your workplace IT technicians for advice.

• If you are unable to access some sites, particularly those with ‘ezproxy’ in the url, secure sites may be blocked from your workplace.  Also, the company firewall may not allow access on the ports required for ezproxy (typically 2443) (You may need to check this with your IT workplace technicians).

If you have tried the above and still cannot log in:

• Please use the Electronic Resources help form below.

If you can log in but cannot get a particular item:

• Check we have a subscription via the Library Catalogue and also that we have access to the required year or issue

• If we should have access to the item, please contact us with details using the Electronic Resources help form below.

Information on access problems for electronic resources is provided via Library Matters, our library blog.

If you find a specific issue with an electronic resource and the above information does not provide guidance, please fill out the form below and we will be in touch as soon as possible.

Electronic Resources Help Form


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Services

We offer a range of services to help you make the most of the Library, and to give you access to collections in other libraries.

Borrowing

 Please bring your Student/Staff/Associate/External Member ID card if you would like to borrow items from the Library

What can I borrow and for how long?

  Books Videos/DVDs Journals Academic Reserves
Students up to 15 (together with videos/DVDs) for 56 days (subject to recall). up to 15 (together with books) for 7 days. 5 for 7 days. 2 mostly overnight.
Staff up to 25 (together with videos/DVDs) for 70 days (subject to recall). up to 25 (together with books) for 7 days. 5 for 7 days. 2 mostly overnight.
External Members & Associates up to 3 (together with videos/DVDs) for 28 days (subject to recall). up to 3 (together with books) for 7 days. 3 for 7 days. 0

 

How should I return items?

Please check your Library account regularly. Items should be returned by their due date. A book return box is available for out-of-hours returns.

Can I renew items I have on loan?

As long as your items have not been recalled, you can renew them by going to the Library catalogue, clicking the 'My account' link, and logging in with your student number and password. You can also renew items by contacting us.

What is your recall policy?

All items on loan are subject to recall. If any of your loans are recalled, you will be notified by email to your University email account. You will normally have 7 days from the date of the recall to return the item(s). Please see our policies pages for details of fines for the late return of recalled items.

What is the Academic reserve collection?

We have an academic reserve collection of texts in heavy demand. Most academic reserve items can be borrowed for 24 hours and can be booked in advance. Please see our policies page for details of fines for late returns.

How do I check what I've got on loan?

Simply login to your account on the library catalogue to see details of all items on loan.  Do this regularly to see if any items have been recalled, check "due back" dates, and see the progress of any holds you have placed.    

What do I do if the item I want is on loan?

If the item is on loan, place a hold on the Library Catalogue. 

 What happens if my loans are overdue?

Please return all items you no longer require as soon as you can. If you have overdues, you may be unable to borrow further items until they are returned.

 What happens if I damage or lose Library material?

Contact us as soon as you can. You may be billed for the full replacement cost. For recalled or academic reserve items, any fines that have been accrued while the items have been overdue will be added to the replacement cost.

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Inter-Library Loans

The Inter-Library Loan (ILL) network allows us to borrow items for RGU staff and students from other libraries in the UK and abroad which are not available in our own collections.

If you have any questions please contact the ILL Team by telephone 01224 263466 or email us.

What can I request?

You can request a variety of materials on inter-library loan including:

  • books
  • single chapters from books
  • reports
  • journal parts
  • journal articles
  • conference papers 

It is not possible to guarantee to obtain any item within a specified period. For example, articles from mainstream journals often arrive within a few days, while some books may take several weeks, or longer. Occasionally, for the harder to trace items, we are unable to obtain the item.

How do I register and make requests?

Our guide takes you through the process of registering and submitting requests:

Inter-library loans guide

Before you can use the service you first need to register - click here to register

Once you have registered with the service, you can make requests

PLEASE NOTE: Before submitting any request, it is important to click on the Check RGU Holdings button to be sure the item is not already in our stock. Requests for items held in our stock will not be processed. Undergraduate and postgraduate students should also check Aberdeen University Libraries and Aberdeen Public Library catalogues as we will not request articles from journals held by these libraries. Students should arrange to visit these libraries themselves.

Who is my inter-library loan authoriser?

As Schools and Departments are usually charged for each ILL supplied, all requests need to be authorised. When registering for the service, you need to nominate an ILL authoriser. Please select the appropriate person from this list:

 Inter-library loans authorisers

Is there a charge for requests?

As indicated above, the Library charge of £4 per request is usually paid by your School or Department. However, you can pay the charge personally. 

Can I renew?

If you need to hold on to your ILL for longer you can request a renewal in which case there is a personal charge of £4 per loan. Please be aware however, that a renewal request will not always be successful.

How will I collect or receive my inter-library loans?

Books for staff and students who are NOT distance learners need to be collected from your home site Library.

*New Pilot Scheme*: Distance Learners based in the UK can now get books requested on inter-library loans sent to them. The loans will be sent via Recorded Delivery and there is a charge of £5 per book. If you are a distance learner and wish to use this service, please contact our ILL team for more details.  Unfortunately we cannot send books obtained on inter-library loan outside the UK.

Photocopies (of journal articles, conference papers, single chapters from books) for staff or research students are posted to your School/Department.  Photocopies for all other students are posted directly to you.

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Services for disabled students

We are committed to ensuring all students can make full use of our services and facilities.

Who is the library disability contact?

Heather Bain (tel: 01224-263481) will be happy to discuss your individual needs in confidence and arrange for a one-to-one visit to the Library if this would be useful.

What sort of general assistance do you offer?

We will be happy to provide assistance with finding and retrieving books, placing holds, using the photocopiers and explaining how the library works.  If you would like any of our leaflets or guides in an alternative format please let us know.

What about physical access to your libraries? 

Wheelchair access is available. Lifts to all floors are available also.

Are induction loops available?

The enquiry desk is fitted with an induction loop.

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Services for staff

 

We offer a number of services to help staff with teaching and research.

Who is my library contact?

Each Faculty has a Liaison Librarian who has responsibility for the information needs of the Schools within that Faculty.  They will be happy to arrange induction to our print and electronic resources.  Your Liaison Librarians are:

Aberdeen Business School : Anne Nichol
Tel.: 01224 263472

Faculty of Design & TechnologyVictoria Farmer
Tel.: 01224 263475

Faculty of Health & Social Care : Colin MacLean
Tel.: 01224 263464

Can you run library sessions for my students?

We are happy to offer a variety of library sessions for your students. These sessions are tailored to your subject area and can provide support for a particular piece of coursework. They can include instruction on accessing and using online databases, formulating appropriate search strings and conducting a literature review. Please contact us us with details of your requirements.

How can I request a new book?

Members of staff are encouraged to submit recommendations for new additions to the book stock. These recommendations will then be considered by the relevant Faculty Liaison Librarian.  Please use this form to submit requests:

 Book Recommendation Form

Please send copies of any reading lists to the Library Aspire Team (libaspire@rgu.ac.uk) or contact your Faculty Liaison Librarian to discuss your requirements.

If you need any items added to academic reserve or require any book chapters or journal articles made available as digitised copies please mark these on your list,

What is ASPIRE@RGU?

ASPIRE@RGU is the University Reading List service which delivers an online listing of materials for a specific course module.  It allows students to link directly to electronic resources, web pages and find out about print materials and their availability.  Students can easily access their module reading lists from the Aspire reading list block on the module page on Moodle. For full details, a staff guide and a link to this service please visit our ASPIRE@RGU web page.

How can I provide digitised copies to students?

Under the Copyright Licensing Agency Higher Education License, digital copies of certain material such as book chapters and journal articles can be provided to students.

The Library has acquired new software which will streamline the process of providing digital copies and integrate them into the Aspire reading lists.

All digital copies will now be added to an existing or new reading list.

What sort of material can be made available digitally?

  • Material which was originally published in the UK or US with the exception of publishers who have not signed up to the licence. See the CLA list of excluded publishers
  • Material owned by the Library or by a School which can be produced if requested by the CLA
  • Copyright fee paid materials from the British Library

How much can be made available digitally?

  • A chapter from a book
  • An article from a journal
  • A whole paper from a set of conference proceedings
  • A short story or poem from an anthology (not exceeding 10 pages)
  • A whole report from a single case of a judicial proceedings Or 5% whatever is greater
  • Whole page images or embedded images may also be scanned

How can I request a digital copy?

If you wish to make a digital copy available please contact the Library Aspire Team (libaspire@rgu.ac.uk)

Please provide details of the item, course name, module number, number of students on the module and the date the item is required for.

Alternatively please mark up your reading list with the items that you wish to made available as digital copies when you submit it.

Library staff will check if the item you require can be made available as a digital copy under the Copyright Licensing Agency License.

What if the item I request to be scanned does not comply with the licence?

We will investigate if we can gain permission directly from the publisher for the item to be made available digitally.

What is the timescale for making items available?

If the item is covered by the License and is available it will normally take 2 days.

If the material is not covered, the timescale is dependent on the individual publisher.  Some publishers will not grant permission for digitisation.

Can I undertake scanning myself?

Library staff are designated as authorised to make copies under the Copyright Licensing Agency License and as such will take responsibility for compliance of the digitised copies they deal with.

Where can I get further information on digital copies?

Detailed information on making digital copies is available in our Policy for Copyright on our Library Policies page or contact the Library Aspire Team (libaspire@rgu.ac.uk)

How can I use the Academic reserve collections?

Placing a book on Academic Reserve means that students are able to borrow this item for a restricted period of time (usually one day). Students can book slots in advance at our enquiry desk and plan their reading accordingly. If you would like to place a book on Academic Reserve please complete and submit this form:

Academic Reserve Request Form

External membership

We offer membership to support individuals, including those studying for professional qualifications or seeking to keep up to date with professional issues, and companies.  

What are the benefits of external membership?

External members can borrow 3 books and 3 journals at any time and also place holds on materials on loan via the library catalogue.

What about electronic books and journals?

Unfortunately, our license agreements do not allow us to offer access to our electronic collections.

What are the different types of external membership?

Personal Membership

  • Full Rate - £25 per annum (for non-commercial use only)
  • Concessionary Rate - £10 per annum (senior citizens, practice teachers, occasional lecturers, retired RGU staff, and individuals on CPD courses who would not normally have access to library facilities)
  • Free - (RGU graduates, RGU evening/weekend class students, Sconul Access members, NHS staff members, Robert Gordon's College staff and 6th year students. Also individuals on CPD courses lasting less than 10 weeks when Library registration is a requirement.The paying category applies to CPD courses where Library registration is not required. Course leaders advise Library staff on each category.)

To join as a personal member, please complete and return a copy of the appropriate membership form:

Personal membership form

NHS Grampian Staff membership form

Corporate Membership

Corporate membership is available at 2 rates:

  • Larger companies - £75 per annum (entitles 3 named members to register and borrow.)
  • Smaller companies (with 10 employees or less) - £30 per annum (entitles a single named member to register and borrow.)

To join, please complete and return this form:

Corporate membership form

How can I find out more about external membership?

If you would like more information, please call 01224 263450 or email library@rgu.ac.uk

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Using other UK libraries (SCONUL Access)

The library is a member of the SCONUL Access scheme,  which allows particular groups of staff and students some borrowing privileges at other UK higher education libraries

Who is eligible to join the SCONUL Access scheme?

SCONUL Access provides borrowing privileges for most:

  • academic staff on open or fixed term contracts
  • postgraduate research students registered for a PhD, MPhil or similar qualification
  • part-time, distance learning and placement students
  • full-time postgraduates

SCONUL Access also provides a reference only service for most:

  • full-time undergraduate students
  • staff of a few higher education libraries not participating in the reciprocal borrowing arrangements

How can I join the scheme?

To apply, visit the SCONUL Access website and follow the steps set out there.

If your library account is in good standing we will send you an email to authorise your application. You can then print the email and take it with your RGU student or staff card to the library or libraries you wish to use.

Which other libraries can I access under the scheme?

Over 170 libraries throughout the UK (including the University of Aberdeen) are members of the scheme.  Your privileges may vary at different member libraries. 

Library Classes and Drop-ins

In 2014/15 the library is offering a comprehensive programme of sessions to help support your study and research.

There are classes running every day during the week, alternate mornings and afternoons, covering everything you need to know to effectively find useful information. These classes are being offered in the IT lab within the new Georgina Scott Sutherland Learning Centre.

In addition to these classes library staff will also be available each day, throughout the week, and in the same location, to answer queries and give guidance.

To find out more about what is on offer and sign up for the sessions please explore the Library Classes and Drop-ins guide.




 

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Distance Learners

If you are studying on a distance learning course, we have a range of specific services available to support you.

There are also many online guides and tutorials in the Library area on Campus Moodle.  Please contact us if you need more help.

Postal loans

As a distance learning student you can request books be sent to you by post provided your address is in the United Kingdom, including the Isle of Man, Channel Islands or British Forces addresses overseas.  We regret that we cannot send books to other locations.

How can I request a postal loan?

Just follow these steps:

  • Search the library catalogue to make sure the item is in stock.
  • Copy the details into the Postal Loan Request Form below, using a separate form for each request.
  • Post, e-mail or fax the postal loan form to us.

 Postal Loan Request Form

How many items can I request?

You can borrow 15 books at any one time. Reference books, reference journals and specialised collections are unavailable for loan.

How will I receive my books?

Postal loans are sent by recorded delivery.  Please ensure that you enter a delivery address where a signature can be obtained.

If the material you have requested is out on loan, we will recall a copy for you and it will be posted out when it becomes available.

Please note that if, instead of using Postal Loan Forms to request items, you choose to place a hold on a book on the library catalogue we will assume that you will pick up that book in person from the library.

How long can I keep my books?

The standard loan period for most items is 56 days. However, the loan period may be reduced if the item is in heavy demand.  Books should always be returned on time.

Are books subject to recall?

Yes.  Books in heavy demand may be recalled early and you will be notified by email of the new due date.  If recalled books are returned late, you will be fined. More information on our fines can be found on our Policies page.

Can I renew my books?

Books may be renewed unless required by another reader. For renewals 24/7 go online to the library catalogue, select ‘My Account’, and log in using your student number and password.

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Photocopying and scanning

As a distance learner you can request that journal articles, chapters of books, conference papers and tables of contents in the library stock be photocopied or scanned for you.

There is a charge for this service.

How can I request an item be photocopied or scanned?

Just follow these steps:

  • Search the library catalogue to make sure the item is in stock.
  • Copy the details into the Photocopy Scan Request Form below, using a separate form for each request.
  • Please read and complete the copyright declaration section of the form. UK Copyright legislation applies to any photocopy request that you make.

  Photocopy scan request form

How will I receive my items?

Scanned items will be sent to your RGU email address or print copies posted if requested. For more information about the scheme please see our Library Policies page.

What are your charges?

Black and white copies cost 4p per A4 sheet (8p for A3). 

How can I pay?

You can credit your copying account using the University's online payment system. The minimum payment is £5.

Please credit your copying account before submitting your request.  We will debit your account by the required amount.

Please note that it is not possible to refund money paid, but the money will be carried forward to the next academic year.

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Pilot inter-library loans scheme

We are currently piloting a scheme to allow distance learners, based in the UK, to request books not in our stock on inter-library loan and have these books posted to them.

How can I request a book on inter-library loan?

If you wish to use this service, please contact our Inter-library Loans Team for more details on ill@rgu.ac.uk or by telephoning 01224 263466.

How will I receive my books?

Books obtained on inter-library loan usually have to be collected from the library in person.  However, under this pilot scheme we will send them out to your address by recorded delivery.

Is there a charge for this service?

Yes, there is a charge of £5 per book for this service.   

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Access to libraries in the UK and abroad

In addition to the services offered by our own library, you may also be able to request materials from other libraries or to gain access to other libraries.

How can I request photocopies of items not available in RGU Library?

If you require a photocopy of a journal article or book chapter not available in our collection, we may be able to obtain it through the inter-library loan service. To register for this service click here.

Can I borrow items from other UK higher education libraries?

RGU is a member of SCONUL Access, which allows many university library users to borrow or use books and journals at other libraries which belong to the scheme. Over 170 higher education libraries in the UK and Ireland are members.

To apply visit the SCONUL Access website and follow the steps set out there.

If your library account is in good standing we will send you an email to authorise your application. You can then print the email and take it with your RGU student or staff card to the library or libraries you wish to use.

Can I use any other libraries in the UK?

Check with your local public library in case they offer additional support to distance learning students.

Can I access libraries outside the UK?

As an RGU student you have access to an extensive range of electronic resources, databases and eBooks.  However, if you wish to check other library resources in your area the following sites are a good place to start:

LibDex

WorldCat

 

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About us

Need to get in touch? Here you will find our contact details, along with opening hours and travel information.

Library Opening Hours

 

We are operating SEMESTER hours

New University Library, Riverside East, Garthdee campus

Tel. (01224) 263450

 

Semester

 

Vacation

         
Monday - Thursday 08.00 - 22.30   Monday - Thursday 09.00 - 21.00
         
Friday 08.00 - 20.00   Friday 09.00 - 17.00
         
Saturday 10.00 - 20.00   Saturday 13.00 - 17.00
         
Sunday 10.00 - 20.00   Sunday 11.00 - 18.00

 

 

 


Site Information

University Library

Riverside East 
Robert Gordon University
Garthdee Road
Aberdeen
AB10 7GJ

Email: library@rgu.ac.uk
Tel: (01224) 263450
Fax: (01224) 263460

The University Library is the administrative base of the Library Service, housing the offices of the Director of Library Services and the Library Management Team.

The Library is located in the Riverside East development on campus.

 


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Policies

Here are the library policies covering fines, debt, copyright, distance learners, our open access repository and complaints.

In addition the SCURL policy for retention of print materials can be found below:

Scottish Collections Policy (SCURL)

Library Charges and Fines

Late Return of Recalled Items

The University Library's policy is that all borrowed materials are subject to recall if they are required by another member. The current user is given a period of time - up to 7 days - to make use of the material before returning it. In order to encourage members to comply and to strengthen the current recalls policy, the Library charges fines for the late return of recalled library material. Please note that these fines apply to all members - students, staff and external borrowers alike.

Members are required to return, on time, Library material that has been recalled. Those who do not will be charged a fine of £1.00 per day for each day or part day overdue, up to a maximum of £15.00. Members who reach the maximum fine will also be sent a bill for the replacement cost of the item or items concerned. The average cost to the Library of purchasing a textbook is currently £30.00. Once billed, even if items are returned, members will have to pay the £15.00 fine.  

Loans 8 Weeks Overdue

Members will be charged the replacement cost of the item or the average cost to the library of purchasing a textbook (currently £30.00). The library will establish the replacement cost of journal parts in consultation with journal suppliers.  

Overdue Academic Reserve Items

Fine of £1.00 per hour for the first hour overdue. £0.50 per hour thereafter, every hour. Maximum of £15.00 per item

Inter-Library Loan Items

If your loan is not returned by the due date you will be fined £4.00 per item.

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Debt Recovery Policy

The Robert Gordon University applies the following policy to students regarding overdue library materials.

If a student becomes aware of any difficulties regarding overdue library material, they must contact the Library on (01224) 263450 immediately to discuss the matter.

Failure to return library material will result in the following:

  • A bill being issued for the replacement cost of the item.
  • Accrued fines on the item being payable.
  • Library and IT accounts being blocked.

If the bills remain outstanding students will not be allowed to enrol for the next year of their course or to graduate at the end of their course.

The University's sanction of withholding conferment of awards to students who are in debt to the University will apply. Although the results themselves will be released by the University in those circumstances, this is not a conferment of an award and any confirmation of these results to the student will bear clear notice "that this is not an official conferment of an award by The Robert Gordon University"

Blocks will not be removed until all charges are paid.

Notices regarding overdue materials will be emailed to the student's University email account. It is the student's responsibility to check his/her Outlook Account for messages.
Legal action will be taken to recover outstanding debt 90 days after a bill is issued.

This Policy covers material in the Academic Reserve Collection, recalled items and all other library materials. The timescale for billing for overdues, and the implementation of other sanctions, varies depending on the nature of the material and the urgency with which it is needed by other users. Further details of these timescales are listed below.

Timetable for raising bills and removing Library and IT access

1. Academic Reserve Material

Time Action Action
Overdue Day 1 Notice sent to user advising that their Library account is blocked due to overdue Academic Reserve item. User is advised that a bill will be raised for the overdue item the following day and that their IT account will be blocked if the item is not returned forthwith. Notice to user's University email account.
Overdue Day 2 A bill is raised and sent to user. Fines accrued for academic reserve items will still be payable. IT access will be blocked. Letter sent to user.
Overdue Day 92 Legal action will be taken to recover the outstanding debt. Letter sent to user.


2. Recalled Material

Time Action Mode of Notice Delivery
Recall Notice Notice sent to user advising that an item they have on loan is required by another user. The item must be returned within 7 days. If the item is not returned the user's Library Account will be blocked. Notice to user's University email account.
Overdue Day 1 Notice sent to user advising that their Library Account is blocked. The timetable for further actions is set out. Notice to user's University email account.
Overdue Day 4 Notice sent to user advising that their Library Account is blocked. The timetable for further actions is set out. Notice to user's University email account.
Overdue Day 7 Notice sent to user advising that a bill will be issued in 8 days and that their IT account will be blocked if the item is not returned. Notice to user's University email account.
Overdue Day 10 Reminder notice that a bill will be issued in 5 days and that their IT account will be blocked if the item is not returned. Notice to user's University email account.
Overdue Day 15 Bill sent to user for the replacement cost of the overdue material. Accrued fines will be payable. User advised that IT and Library accounts are now blocked. Letter sent to user
Overdue Day 105 Legal action will be taken to recover the outstanding debt Letter sent to user


3. All other Library material

If an overdue item is recalled it will then follow the pattern of Recalled Items.

Time Action Mode of Notice Delivery
Prior to overdue Courtesy reminder notice of due date of loan. Notice to user's University email account.
Overdue Day 7 Reminder to user that they have an outstanding loan. The item can be renewed if it is still required. User advised of timetable of further actions Notice to user's University email account.
Overdue Day 21 Reminder to user that they have an outstanding loan. The item can be renewed if it is still required. User advised of timetable of further actions Notice to user's University email account.
Overdue Day 35 Reminder to user that they have an outstanding loan. The item can be renewed if it is still required. User is advised that if the item is not returned in 7 days their Library account will be blocked. User advised of timetable of further actions Notice to user's University email account.
Overdue Day 42 Notice sent to advise that Library account is now blocked. User advised that if the item is not returned in 14 days a bill will be raised for the replacement cost of the item and IT access will be removed. Notice to user's University email account.
Overdue Day 49 Notice sent to advise that a bill will be raised for the overdue item in 7 days and that in addition to the Library account being blocked, IT access will be removed. Notice to user's University email account.
Overdue Day 56 Bill for replacement cost of overdue item issued. IT access blocked Letter to user
Overdue Day 146 Legal action will be taken to recover the outstanding debt Letter to user

 

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Policy on Copyright

Copyright is an automatic right which protects all those who have created an original piece of work. The copyright owner (usually the creator of the work) has the right to control the way in which the work is used, and can prevent others using the work and exploiting it without permission. Copyright within work may be purchased, licensed or assigned.

In the UK, the Copyright, Designs and Patents Act 1988, amended by the Copyright Related Rights Regulations 2003 which were developed to comply with the EU Directive 2001/29/EC, are the pieces of legislation that protect the rights of creators.

All photocopying and scanning of copyright materials must comply with UK legislation, with any licence agreements held by the University or be undertaken with the permission of rights holders.

General Information on Copyright can be found here


Photocopying and Scanning Information

Photocopying and scanning for private non commercial study and research

Photocopying multiple copies for handouts and course packs under the CLA licence

Photocopying and scanning from newspapers

Photocopying and scanning from the internet


 Scanning Information for Staff

Scanning articles, images, diagrams to use in teaching

Provision of digitised copies under the Copyright Licensing Agency License

 


Useful Links

For further information, contact:

Library
Delta
Helen Castle, University Solicitor

     

Repository Policies

The Open Access Institutional Repository at Robert Gordon University

Use Licence

Copyright and Intellectual Property Rights for all items in this repository are retained by the individual authors and / or copyright owners and moral rights are reserved. Some works may have been assigned a ‘Creative Commons’ use licence: where this is the case the individual publications are clearly marked.

Notice & Takedown Procedure

If the administrators of ‘OpenAIR @ RGU’ are notified of a potential breach of copyright, or receive a complaint indicating a violation of publishers’ rules or other relevant concern, the item involved will be removed from the repository as quickly as possible pending further investigation. Where the grounds for complaint are considered proven, the material will be permanently withdrawn from the repository. (N.B. This may take some time if it is necessary for RGU to seek legal advice to resolve the complaint).

Click here to contact us.

Click here to visit OpenAIR

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Services to Distance Learners - Postal Loans

Under this policy eligible students can request items from Library stock to be posted to them.

1. Eligibility

  • All students enrolled on distance learning courses.
  • All students enrolled on programmes of research who are studying at a distance off campus

These research programmes include:

  • Master of Science by Research (MSc by Research)
  • Master of Research (MRes)
  • Master of Philosophy (MPhil)
  • Doctor of Philosophy ( PhD)
  • Doctorate of Business Administration (DBA)
  • Doctorate of Engineering (EngD)
  • Doctorate of Information Science (DInfSc)

2. Borrowing Entitlement

  • Students on Distance Learning courses - 15 loans
  • Research students covered by this policy – 25 loans

3. Requesting books from RGU Library stock

  • Books must be requested through the Postal Loan Request Form which is available on the Library Web site and emailed or mailed to the Library.
  • If the material you have requested is unavailable, Library Staff will place a hold on a copy for you.
  • It will be assumed that any item reserved through My Account on the Library catalogue will be picked up in person from the Library.
  • Books will be mailed to students residing within the UK only
  • Books are sent by recorded delivery so it is important to use a delivery address where a signature can be obtained.
  • Most books can be renewed before the due date provided your library account is not blocked (e.g. if you have overdue books or fines) and that no-one else has placed a recall on them.
  • The books can be renewed either by telephone (01224 263450) or through My Account on the Library catalogue

4. Returning books issued through the Postal Loan Service

  • While on loan books are your responsibility
  • Books must be returned in person, or by mail adequately packaged by the due date
  • If the books are requested by another reader, a recall notice will be issued by email to the student’s University email account.
  • If a book is recalled the date it is due to be returned to the Library will be revised and the book must be returned earlier.
  • Recalled books must be returned by the revised due date.
  • Non return of recalled items will result in fines being levied.
  • The library will pay the outgoing postal charges and the student is responsible for the return postal fees

5. Excluded Categories

The following materials will not be lent through the postal loan service

  • Reference material
  • Academic Reserve
  • Journals
  • Any other materials considered by the Library to be unsuitable for postal loan

6. Requests for material not held in RGU stock (Inter Library Loans)

Under this policy books will not be obtained and sent to students through the Inter Library Loan Service. Books from other libraries may only be collected in person from the Library.

7. Enquiries

Telephone: 01224 263450

Fax: 01224 263460

Email: library@rgu.ac.uk

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Services to Distance Learners - Photocopies

Under this policy eligible students can request photocopies of material in library stock in accordance with copyright law.

1. Eligibility

  • All students enrolled on distance learning courses.
  • All students enrolled on programmes of research who are studying at a distance off campus

These research programmes include:

  • Master of Science by Research (MSc by Research)
  • Master of Research (MRes)
  • Master of Philosophy (MPhil)
  • Doctor of Philosophy ( PhD)
  • Doctorate of Business Administration (DBA)
  • Doctorate of Engineering (EngD)
  • Doctorate of Information Science (DInfSc)

2. Requesting photocopies from RGU Library stock

  • Photocopies of journal articles, chapters of books, conference papers etc which are in Library stock can be supplied in accordance with Copyright Law.
  •  Photocopies will be scanned to your RGU email address or posted if requested.
  •  Photocopies must be requested through the request for photocopy form which is available on the Library Web site and the request submitted with the completed Copyright Declaration form
  •  All students using this service must pre-pay for the service using the online GPAS E Payment System. 
  •  Copies are charged at the University standard rate for photocopies
  •  Once the copies are made the GPAS account will be debited by the necessary amount.

3. Requests for material not held in RGU Library stock (Inter-Library Loans)

  • Photocopies of articles, book chapters can be requested from other libraries and will be sent to the student’s home address.
  •  Requests for photocopies must be made through the web based Inter Library Loan service.  Students wishing to use this service must register for it in the first instance.
  •  All requests for photocopied articles must be accompanied by a Copyright Declaration Form.

4. Enquiries

Telephone: 01224 263450

Fax: 01224 263460

Email: library@rgu.ac.uk

August 2010

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Complaints

 Complaints

In the first instance if you wish to make a complaint about the University Library Service please contact a member of library staff.

If this does not answer your concern, please go to the complaints section on the RGU website:

 

RGU Complaints

 

Art and Heritage Collections Policies

 

 


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