Information on our IT services and news of forthcoming changes.
Important Information regarding your IT Account
For additional support, including printing, email, policies, please see our main Help pages.
RGU's IT blog to keep you informed on our future plans, to get your feedback, and to make sure you know what’s happening and when.
You can access CampusMoodle help from every CampusMoodle page. Simply use the Help button on the page as shown.
You can also change accessibility settings using the Display Settings icon. You can select a high contrast colour scheme, change font size and choose from a number of layout options to suit your personal preference.
Wifi is available across the university by accessing the eduroam service or our RGU Guest network.
Staff and students
Staff and students who wish to connect to wifi on our Garthdee Campus can do so by using the eduroam service.
This service also provides staff and students with authenticated access at participating eduroam sites.
More Information (internal only):
Visiting Eduroam users
Our services are accessible via eduroam.
The service can be used by any visitors who already access eduroam at their home institution by configuring the proxy settings on their device using the following info:
- Address - proxy.rgu.ac.uk
- Port - 8080
Guest access (non-eduroam users)
Any other external users will need to use our RGU Guest wireless network that is available across Garthdee and the city centre.
Guest wireless accounts can be set up for external users providing the request had been logged with the Helpdesk by a staff member. Simply call (ext. 2777) or email firstname.lastname@example.org
A ‘Guest User Details’ instruction document will be supplied when the account has been created. This will include a username and password, how long the account is valid for, and our proxy information:
Address - proxy.rgu.ac.uk
Port - 8080
We have prepared some specific instructions to help you set up your device.
Wifi in student accommodation
Woolmanhill, Crathie Student Village and Garthdee flats:
Wifi is available in student accommodation provided by Robert Gordon University.
Full details are available in your flat.
Plug in your device, auto-detect the wifi connection, register on the network, DONE.
- No download cap (acceptable use policy applies)
- Unlimited time online
- No charges (included in the rent)
- Games console support
Ethernet connections are also available.
Customer support (8am-10pm daily):
- 0300 103 0035
For additional support, including printing, email, policies, please see our Helpdesk pages on RGyoU
Manage your passwords
Manage your own password - Set Password Hints
Then you won't need to contact the Help Desk about a forgotten password.
Log in to the Password Management Tool, click on ‘Setup Hints' and set your answers to 6 questions.
Once you've set your answers and should you forget your password, you can go to the Password Management Tool anytime, click on ‘Forgotten Password' and answer your questions to set a new password – no need to contact the IT Helpdesk!
Changing your password
You can change your RGU password at any time using the Password Management tool.
You will need to know your existing password.
If you have forgotten your password or experience any problems with the Password Management tool please contact the IT Helpdesk via the ITS Help online form.
When creating a password use the following criteria:
- Contains upper and lower case characters (e.g. a-z, A-Z)
- Contains digits and punctuation characters as well as letters, but do not use a space, a vertical bar | or a colon :
- It is at least 6 alphanumeric characters long but no longer than 12
- It is not based on your name, personal information, names of family, etc.
- Never disclose your password to ANYONE.
- Never share passwords.
- Don't use the "Remember Password" feature of applications (e.g., Web browsers, E-mail reader, etc).
- Don't write passwords down and leave them unsecured anywhere.
- If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.
If you are unable to change your password via the Password Management Tool then please contact the IT Helpdesk for support via the ITS Help online form.
Printing on campus
A new printer option is available called PrintAtRGU - send print jobs and print them out at your convenience from any multi-function printer on campus.
More information (internal only)