Information on our IT services and news of forthcoming changes.
Telephone: +44 (0) 1224 26 2777
Important Information regarding your IT Account
Wifi is available across the university by accessing the eduroam service or our RGU Guest network.
Staff and students
Staff and students who wish to connect to wifi on our Garthdee Campus can do so by using the eduroam service.
This service also provides staff and students with authenticated access at participating eduroam sites.
More Information (internal only):
Visiting Eduroam users
Our services are accessible via eduroam.
If you are visiting RGU from an institution that participates in the eduroam scheme, you can connect to the “eduroam” SSID however you are required to configure your device in advance while at your home institution. While connected to RGU’s eduroam service you should use the credentials supplied by your home institution.
Guest access (non-eduroam users)
For external visitors without eduroam The Cloud wifi service is available across Garthdee and the city centre.
- Select ‘The Cloud’ from the available network list
- Open your internet browser – The Cloud landing page will appear. If it is your first time using The Cloud wifi network, follow the simple one-time registration process OR log in.
If you experience problems getting online with The Cloud while on the RGU Campus, visit www.thecloud.net/support
The Cloud offers free internet access for 3 hours total per day per device on the RGU Campus (except where special access may be arranged for Events – check with your Event coordinator).
University staff and students should use the secure and constantly free eduroam wireless service instead.
Guest wireless accounts may be set up for external users under certain circumstances, these requests should be logged with the Helpdesk by a staff member. Call (ext. 2777) or email email@example.com
Wifi in student accommodation
Woolmanhill, Crathie Student Village and Garthdee flats:
Wifi is available in student accommodation provided by Robert Gordon University.
Full details are available in your flat.
For additional support, including printing, email, policies, please see our Helpdesk pages on RGyoU
IT Accounts information
Your RGU username and password will let you log in to computers on campus, plus MyApps, the VLE (CampusMoodle), Sharepoint (RGyoU), Wi-Fi (eduroam), email and much more, depending on your status.
Who are you?
I am a new RGU student
Your matriculation number or student number is also your RGU Username / logon ID
Once your place at the University is confirmed you are sent a letter or an email which confirms your personal Userid and initial password and invites you to login to RGyoU to access information about starting your course.
Please note your initial password is temporary and the first time you log into RGU services you are required to change it to a new secure password. A window will appear prompting you to do this. Please follow the Password Guidelines
If you do not change your initial temporary password to a new secure password then you will unable to use RGU services.
I am a new student who previously studied at RGU
Once your place at the University is confirmed you are sent a letter or an email which confirms your personal Userid and initial password.
This invites you to login to RGyoU to access information about starting your course.
Since you have previously studied at RGU please use the password that you previously used when you Graduated/left RGU.
I am a returning student
Returning students should login using the password that you previously used for accessing CampusMoodle, computers on campus, Wi-Fi and RGU email.
You may be issued a password for Online Enrolment but that password will not provide access to other RGU resources such as CampusMoodle, University email and computers on campus.
I am an alumnus of RGU/graduating soon
If you have graduated or are about to graduate, here is some of the information that you will need to know about your IT account.
- Your IT account (email, wireless, library, portal, VLE and more) changes to an Alumni status around 120 days after Graduation and you’ll no longer be able to log into most RGU services.
- Prepare for losing access to most other RGU services including computers on campus, myapps, RGyoU, wireless
- Retrieve any files you need from your H drive
- You can continue to use your RGU email account – Email for Life
- Access RGU email via mymail.rgu.ac.uk. Login with your matriculation number only, without ‘@rgu.ac.uk’
I am RGU staff
You‘ll need a username and password to use the University’s computers, email, Wi-Fi, Library and VLE.
A Staff logon is 6 to 8 characters and may be all letters or a combination of letters and numbers.
A staff IT account is created following an update from the HR system to IT Services who then issue IT account information to the individual. If you are a new member of staff and do not have your logon information, contact your Line Manager and your HR Representative in the first instance.
I am a visitor to RGU
Visitors to RGU are unable to logon to computers on campus or other RGU services.
Visitors to RGU are unable to logon to computers on campus or other RGU services. Visitors from other HE Institutions can use the eduroam wireless service if eduroam is available at their Institution; otherwise the RGU Guest Wireless service is available. Visit our helpdesk pages for information on how to access eduroam and the RGU Guest network.
The IT Help Desk does not issue temporary accounts.
I'm not an RGU student or member of staff
Only current RGU students and members of staff are able to log into RGU Services.
Certain groups such as Practice Educators and external tutors may have Affiliate Accounts which allow access to CampusMoodle only.
If you believe you should be able to log in but you are unable then please contact the IT Helpdesk for support via the ITS Help online form.
Help and advice
Your student email
Student email is provided by Microsoft and is accessed via https://mymail.rgu.ac.uk. Login with your matriculation number only, without ‘@rgu.ac.uk’
Manage your passwords
Manage your own password - Set Password Hints
Then you won't need to contact the Help Desk about a forgotten password.
Log in to the Password Management Tool, click on ‘Setup Hints' and set your answers to 6 questions.
Once you've set your answers and should you forget your password, you can go to the Password Management Tool anytime, click on ‘Forgotten Password' and answer your questions to set a new password – no need to contact the IT Helpdesk!
Changing your password
You can change your RGU password at any time using the Password Management tool.
You will need to know your existing password.
If you have forgotten your password or experience any problems with the Password Management tool please contact the IT Helpdesk via the ITS Help online form.
When creating a password use the following criteria:
- Contains upper and lower case characters (e.g. a-z, A-Z)
- Contains digits and punctuation characters as well as letters, but do not use a space, a vertical bar | or a colon :
- It is at least 6 alphanumeric characters long but no longer than 12
- It is not based on your name, personal information, names of family, etc.
- Never disclose your password to ANYONE.
- Never share passwords.
- Don't use the "Remember Password" feature of applications (e.g., Web browsers, E-mail reader, etc).
- Don't write passwords down and leave them unsecured anywhere.
- If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.
If you are unable to change your password via the Password Management Tool then please contact the IT Helpdesk for support via the ITS Help online form.
You can reset a forgotten password using the Password Management tool by first answering 4 questions known only to you.
Note this option is only available IF you have previously set password hints by answering to 6 questions.
If password hints have not been previously set then please contact the IT Helpdesk for support via the ITS Help online form.
Problems logging in
Have you checked the information in all of the options provided?
Does this help to resolve your problem? If not the IT Helpdesk can assist and prefer you contact them via their online form. The more info you can provide the quicker the Helpdesk can validate you and issue a new password. If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.
Printing on campus
A new printer option is available called PrintAtRGU - send print jobs and print them out at your convenience from any multi-function printer on campus.
More information (internal only)
You can access CampusMoodle help from every CampusMoodle page. Simply use the Help button on the page as shown.
You can also change accessibility settings using the Display Settings icon. You can select a high contrast colour scheme, change font size and choose from a number of layout options to suit your personal preference.