IT Services

Information on our IT services and news of forthcoming changes.

  1. IT Accounts information

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    Important Information regarding your IT Account

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Scheduled Outage: RGU Website between 07:45am and 08:45am on Thurs, 11th September 2014 RGU: ITS Bulletins

ITHelpdesk support pages

IT Helpdesk

For additional support, including printing, email, policies, please see our main Help pages.



RGU's IT blog to keep you informed on our future plans, to get your feedback, and to make sure you know what’s happening and when.

Campus Moodle

You can access CampusMoodle help from every CampusMoodle page. Simply use the Help button on the page as shown.

Inside our Help, there are Student and Staff user guides. The Support and FAQ area contains answers to frequently asked questions about using CampusMoodle – from module access to browsers.

Moodle Help Button

You can also change accessibility settings using the Display Settings icon. You can select a high contrast colour scheme, change font size and choose from a number of layout options to suit your personal preference. 

Moodle Display Settings


Wifi is available across the university by accessing the eduroam service or our RGU Guest network.

Staff and students

Staff and students who wish to connect to wifi on our Garthdee Campus can do so by using the eduroam service.

This service also provides staff and students with authenticated access at participating eduroam sites.

More Information (internal only): 

Quick Overview

Step-by-step Instructions (device specific)     

Visiting Eduroam users

Our services are accessible via eduroam.

The service can be used by any visitors who already access eduroam at their home institution by configuring the proxy settings on their device using the following info:

  • Address -
  • Port - 8080

Guest access (non-eduroam users)

Any other external users will need to use our RGU Guest wireless network that is available across Garthdee and the city centre.

Guest wireless accounts can be set up for external users providing the request had been logged with the Helpdesk by a staff member. Simply call (ext. 2777) or email

A ‘Guest User Details’ instruction document will be supplied when the account has been created. This will include a username and password, how long the account is valid for, and our proxy information:

Address -
Port - 8080

We have prepared some specific instructions to help you set up your device.


Wifi in student accommodation

Woolmanhill, Crathie Student Village and Garthdee flats:

Wifi is available in student accommodation provided by Robert Gordon University.
Full details are available in your flat.

Plug in your device, auto-detect the wifi connection, register on the network, DONE.

  • No download cap (acceptable use policy applies)
  • Unlimited time online
  • No charges (included in the rent)
  • Games console support

Ethernet connections are also available.

Customer support (8am-10pm daily):

More information on getting online in student accommodation.  

For additional support, including printing, email, policies, please see our Helpdesk pages on RGyoU

Manage your passwords

Manage your own password - Set Password Hints

Then you won't need to contact the Help Desk about a forgotten password.

Log in to the Password Management Tool, click on ‘Setup Hints' and set your answers to 6 questions. 

Once you've set your answers and should you forget your password, you can go to the Password Management Tool  anytime, click on ‘Forgotten Password'  and answer your questions to set a new password – no need to contact the IT Helpdesk!

Changing your password

You can change your RGU password at any time using the Password Management tool.

You will need to know your existing password.  

Password Manager Screenshot

If you have forgotten your password or experience any problems with the Password Management tool please contact the IT Helpdesk via the ITS Help online form.

Password Guidelines 

When creating a password use the following criteria:

  • Contains upper and lower case characters (e.g. a-z, A-Z)
  • Contains digits and punctuation characters as well as letters, but do not use a space, a vertical bar | or a colon :
  • It is at least 6 alphanumeric characters long but no longer than 12
  • It is not based on your name, personal information, names of family, etc.


  • Never disclose your password to ANYONE.
  • Never share passwords.
  • Don't use the "Remember Password" feature of applications (e.g., Web browsers, E-mail reader, etc).
  • Don't write passwords down and leave them unsecured anywhere.
  • If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.

If you are unable to change your password via the Password Management Tool then please contact the IT Helpdesk for support via the ITS Help online form.


Printing on campus

Print Services iconA new printer option is available called PrintAtRGU - send print jobs and print them out at your convenience from any multi-function printer on campus.

More information (internal only)