IT Services

Information on our IT services and news of forthcoming changes.

  1. IT Accounts information

    Livewire - whos who

    Important Information regarding your IT Account

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RGU_ITHelpdesk

There was a blip there in being able to access external websites from Campus computers... looks like all is ok again :)

ITHelpdesk support pages

IT Helpdesk

For additional support, including printing, email, policies, please see our main Help pages.

Riverbytes

Riverbytes

RGU's IT blog to keep you informed on our future plans, to get your feedback, and to make sure you know what’s happening and when.

Campus Moodle

You can access CampusMoodle help from every CampusMoodle page. Simply use the Help button on the page as shown.

Inside our Help, there are Student and Staff user guides. The Support and FAQ area contains answers to frequently asked questions about using CampusMoodle – from module access to browsers.

Moodle Help Button

You can also change accessibility settings using the Display Settings icon. You can select a high contrast colour scheme, change font size and choose from a number of layout options to suit your personal preference. 

Moodle Display Settings

Wifi

Wifi is available across the university by accessing the eduroam service or our RGU Guest network.


Staff and students

Staff and students who wish to connect to wifi on our Garthdee Campus can do so by using the eduroam service.

This service also provides staff and students with authenticated access at participating eduroam sites.

More Information (internal only): 

Quick Overview

Step-by-step Instructions (device specific)     


Visiting Eduroam users

Our services are accessible via eduroam.

The service can be used by any visitors who already access eduroam at their home institution by configuring the proxy settings on their device using the following info:

  • Address - proxy.rgu.ac.uk
  • Port - 8080

Guest access (non-eduroam users)

Any other external users will need to use our RGU Guest wireless network that is available across Garthdee and the city centre.

Guest wireless accounts can be set up for external users providing the request had been logged with the Helpdesk by a staff member. Simply call (ext. 2777) or email ithelpdesk@rgu.ac.uk

A ‘Guest User Details’ instruction document will be supplied when the account has been created. This will include a username and password, how long the account is valid for, and our proxy information:

Address - proxy.rgu.ac.uk
Port - 8080

We have prepared some specific instructions to help you set up your device.

Download

Wifi in student accommodation

Woolmanhill, Crathie Student Village and Garthdee flats:

Wifi is available in student accommodation provided by Robert Gordon University.
Full details are available in your flat.

More information on getting online in student accommodation. 

For additional support, including printing, email, policies, please see our Helpdesk pages on RGyoU

IT Accounts information

Your RGU username and password will let you log in to computers on campus, plus MyApps, the VLE (CampusMoodle), Sharepoint (RGyoU), Wi-Fi (eduroam), email and much more, depending on your status.


Who are you?

I am a new RGU student

Your matriculation number or student number is also your RGU Username / logon ID

Once your place at the University is confirmed you are sent a letter or an email which confirms your personal Userid and initial password and invites you to login to RGyoU to access information about starting your course.

Please note your initial password is temporary and the first time you log into RGU services you are required to change it to a new secure password. A window will appear prompting you to do this. Please follow the Password Guidelines

If you do not change your initial temporary password to a new secure password then you will unable to use RGU services.

I am a new student who previously studied at RGU

Once your place at the University is confirmed you are sent a letter or an email which confirms your personal Userid and initial password.

This invites you to login to RGyoU  to access information about starting your course.  

Since you have previously studied at RGU please use the password that you previously used when you Graduated/left RGU.

I am a returning student

Returning students should login using the password that you previously used for accessing CampusMoodle, computers on campus, Wi-Fi and RGU email.

You may be issued a password for Online Enrolment but that password will not provide access to other RGU resources such as CampusMoodle, University email and computers on campus.

I am an alumnus of RGU/graduating soon

If you have graduated or are about to graduate, here is some of the information that you will need to know about your IT account.

  • Your IT account (email, wireless, library, portal, VLE and more) changes to an Alumni status around 120 days after Graduation and you’ll no longer be able to log into most RGU services.
  • Prepare for losing access to most other RGU services including computers on campus, myapps, RGyoU, wireless
  • Retrieve any files you need from your H drive
  • You can continue to use your RGU email account – Email for Life
  • Access RGU email via mymail.rgu.ac.uk. Login with your matriculation number only, without ‘@rgu.ac.uk’

Find out more about joining RGU Alumni Association.

I am RGU staff

You‘ll need a username and password to use the University’s computers, email, Wi-Fi, Library and VLE.

A Staff logon is 6 to 8 characters and may be all letters or a combination of letters and numbers.

A staff IT account is created following an update from the HR system to IT Services who then issue IT account information to the individual. If you are a new member of staff and do not have your logon information, contact your Line Manager and your HR Representative in the first instance.

I am a visitor to RGU

Visitors to RGU are unable to logon to computers on campus or other RGU services.

Visitors to RGU are unable to logon to computers on campus or other RGU services.  Visitors from other HE Institutions can use the eduroam wireless service if eduroam is available at their Institution; otherwise the RGU Guest Wireless service is available.  Visit our helpdesk pages for information on how to access eduroam and the RGU Guest network.

The IT Help Desk does not issue temporary accounts.

I'm not an RGU student or member of staff

Only current RGU students and members of staff are able to log into RGU Services.

Certain groups such as Practice Educators and external tutors may have Affiliate Accounts which allow access to CampusMoodle only.

If you believe you should be able to log in but you are unable then please contact the IT Helpdesk for support via the ITS Help online form.

Help and advice

Your student email

Student email is provided by Microsoft and is accessed via https://mymail.rgu.ac.uk. Login with your matriculation number only, without ‘@rgu.ac.uk’

Manage your passwords

Manage your own password - Set Password Hints

Then you won't need to contact the Help Desk about a forgotten password.

Log in to the Password Management Tool, click on ‘Setup Hints' and set your answers to 6 questions. 

Once you've set your answers and should you forget your password, you can go to the Password Management Tool  anytime, click on ‘Forgotten Password'  and answer your questions to set a new password – no need to contact the IT Helpdesk!

Changing your password

You can change your RGU password at any time using the Password Management tool.

You will need to know your existing password.  

Password Manager Screenshot

If you have forgotten your password or experience any problems with the Password Management tool please contact the IT Helpdesk via the ITS Help online form.

Password Guidelines 

When creating a password use the following criteria:

  • Contains upper and lower case characters (e.g. a-z, A-Z)
  • Contains digits and punctuation characters as well as letters, but do not use a space, a vertical bar | or a colon :
  • It is at least 6 alphanumeric characters long but no longer than 12
  • It is not based on your name, personal information, names of family, etc.

Important

  • Never disclose your password to ANYONE.
  • Never share passwords.
  • Don't use the "Remember Password" feature of applications (e.g., Web browsers, E-mail reader, etc).
  • Don't write passwords down and leave them unsecured anywhere.
  • If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.

If you are unable to change your password via the Password Management Tool then please contact the IT Helpdesk for support via the ITS Help online form.

Forgotten passwords

You can reset a forgotten password using the Password Management tool by first answering 4 questions known only to you.

Go to password manager

Note this option is only available IF you have previously set password hints by answering to 6 questions.

If password hints have not been previously set then please contact the IT Helpdesk for support via the ITS Help online form.

Problems logging in

Have you checked the information in all of the options provided?

Does this help to resolve your problem? If not the IT Helpdesk can assist and prefer you contact them via their online form. The more info you can provide the quicker the Helpdesk can validate you and issue a new password. If you suspect that one of your accounts or passwords has been compromised then you must report this to the IT Helpdesk.

IT helpdesk - report a problem

Printing

Printing on campus

Print Services iconA new printer option is available called PrintAtRGU - send print jobs and print them out at your convenience from any multi-function printer on campus.

More information (internal only)